Senior IT Leader with 15+ years’ experience managing, developing, and implementing existing/new infrastructure and teams; with expertise in cyber security.ACCOMPLISHMENTS• Became a Microsoft Certified Gold Partner in 2017 and has sold and deployed thousands of Microsoft Products and Solutions to 100+ customers.• At AidMyComputer, maintained a 98% Overall Client Satisfaction score across the whole company.• At AidMyComputer, maintained a 100% client retention rating over the final three years of the business.• As the Director of Information Technology at RPI, I overhauled the Support Team and increased the Customer Satisfaction Rate up to 86% from 43% in 2022.• In 2023, optimized the IT Department Budget for almost $2.2 million in annual savings.• Received a Microsoft BizSpark Sponsorship and was recognized as a Pacific Northwest Rising Star Partner in 2017.• From 2017-2021, established numerous Cyber Security Councils for businesses and formalized SOC2 and ISO27001 controls to meet the needs of each client.• In 2023, formally established an IT Service Desk Phone Support Channel that increased ticket response time by 63.2%.CORE COMPETENCIES Leadership | Project Management | Strategic Technology Planning | Team Building | Business Analytics/Analysis | Conflict Resolution | Executive Communication | Budget Management | Performance Management | Cross Department Collaboration | Customer Service Management | High EQ | Ability to Deal with Ambiguity | Risk Management | Compliance Framework Management | Vendor Management | IT Integrations | AdaptableLEADERSHIP PRINCIPLESPromote Diversity | Mentorship | Ownership | Learn and Be Curious | Think Big | Deliver Results | Bias for Action