Christopher Milton Email & Phone Number

Bellevue, Washington, United States

• As Vice President of Operations & Technology, I lead cross-functional teams to drive operational excellence, digital transformation, and technological innovation. With a proven track record in optimizing processes.
• Strategic operations management
• Technology-driven transformation
• IT infrastructure & cloud solutions
• Process optimization & automation
• Cross-functional leadership & team building

Seattle, Washington, United States

• Team Management 40% | Project Management 50% | Long Term Planning 5% | Executive Communication 5%
• Manages all Information Technology for a 165+ Million Dollar a year company with 500+ employees (Help Desk, Network, Infrastructure, Cyber Security/Compliance, and Database Administration).
• Manages and mentors a team of 23 (Support Engineers, Project Managers, System Administrators, Security & Compliance Specialists, Networking Administrators, and Database Administrators).
• Manages 13 Consultants and 386 Vendor Relationships.
• Formalized official SOC2 and ISO27001 Policy and leads the Cyber Security Council for the company.

Issaquah, WA

• Team Management 40% | Client Management 40% | Long Term Planning 10% |Product Development 10%
• Worked as the principal IT consultant for 100+ SMB Clients
• Managed all personnel and accounting functions for the business.
• Developed framework for providing businesses with a fast-tracked pathway to SOC2/ISO27001 Certification.
• Leads, coaches, and manages the Support Team and IT Consultants to advance individual technical prowess and skillset.
• Purchased, installed, and maintained software from a Certified Microsoft Distributor for the customer’s personal and business use.

Bellevue, WA

• SAAS Support 50% | Project Management 40% | Security 10%
• Acted as trusted contact for clients and internal issues related to Unily deployment projects.
• Collaboration with Customer Success Managers working on specific client needs and issues as required; Client interfacing via email or screen share to diagnose and discuss issues for resolution paths\education purposes.
• Utilized Postman to integrate custom APIs into the application.
• Monitored, architected, and maintained the company Azure Ecosystem and created automation scripts to spin up new VMs, Traffic Managers, etc.

Bothell, WA

• Break Fix Support 50% | Project Management 40% | Security 10%
• Provides End User Support and System Administration for the IT Infrastructure of over 600 clients.
• Created scripts using PowerShell/VBScript to aid in automation of HR processes (onboarding new employees, name changes, etc.)
• Evaluated technical issues and architect’s solutions based on time and resource limitations.
• Traveled onsite and partnered with Internal IT Departments on projects and triages issues.
• Maintained and configured network appliances, Windows and Mac workstations, Windows and Linux based servers.

Issaquah, WA

Leadership: Communicates effectively with other store managers and shift supervisors regarding business opportunity and key customer client opportunity. Coaches and motivates selling specialists to strive to excel and stretch their capabilities. Is the head of the Store in everything Sales and Services related and manages a team of 15 people effectively.

Sammamish, WA

Quickly and effectively solved employee computer challengesRevised and managed the store scheduleProcessed returns for unsatisfied customersMerchandised and restocked shelvesManaged Employees and counseled on company goals as well as objectivesProcessed Daily Reports and Banking as well as other paperworkRepaired and solved consumer computer issues for.

Network Services And Computing Systems

Activities and Societies: Alpha Phi Omega

High School Diploma, High School/Secondary Diplomas And Certificates