Christopher Milton Email & Phone Number

Kirkland, Wa, Us

Bellevue, Washington, United States

As Vice President of Operations & Technology, I lead cross-functional teams to drive operational excellence, digital transformation, and technological innovation. With a proven track record in optimizing processes, implementing scalable technology solutions, and enhancing overall business performance, I thrive in dynamic environments that require both strategic vision and hands-on leadership.I specialize in developing and executing operational strategies that align with organizational goals, leveraging cutting-edge technology to enhance efficiency, reduce costs, and deliver superior customer experiences. My expertise spans IT infrastructure, process automation, data analytics, and supply chain management, ensuring seamless integration of technology with core business functions.Throughout my career, I’ve partnered with executive leadership to foster a culture of continuous improvement, risk management, and operational agility. I’m passionate about building high-performing teams, mentoring leaders, and creating environments that encourage innovation and collaboration.Key Strengths: • Strategic operations management • Technology-driven transformation • IT infrastructure & cloud solutions • Process optimization & automation • Cross-functional leadership & team building • Data-driven decision making • Risk mitigation & compliance

Seattle, Washington, United States

Team Management 40% | Project Management 50% | Long Term Planning 5% | Executive Communication 5%• Manages all Information Technology for a 165+ Million Dollar a year company with 500+ employees (Help Desk, Network, Infrastructure, Cyber Security/Compliance, and Database Administration).• Manages and mentors a team of 23 (Support Engineers, Project Managers, System Administrators, Security & Compliance Specialists, Networking Administrators, and Database Administrators).• Manages 13 Consultants and 386 Vendor Relationships.• Formalized official SOC2 and ISO27001 Policy and leads the Cyber Security Council for the company.

Issaquah, Wa

Team Management 40% | Client Management 40% | Long Term Planning 10% |Product Development 10%• Worked as the principal IT consultant for 100+ SMB Clients • Managed all personnel and accounting functions for the business.• Developed framework for providing businesses with a fast-tracked pathway to SOC2/ISO27001 Certification.• Leads, coaches, and manages the Support Team and IT Consultants to advance individual technical prowess and skillset.• Purchased, installed, and maintained software from a Certified Microsoft Distributor for the customer’s personal and business use.• Handled all customer inquiries and provided them with the best customer service experience.

Bellevue, Wa

SAAS Support 50% | Project Management 40% | Security 10%• Acted as trusted contact for clients and internal issues related to Unily deployment projects.• Collaboration with Customer Success Managers working on specific client needs and issues as required; Client interfacing via email or screen share to diagnose and discuss issues for resolution paths\education purposes.• Utilized Postman to integrate custom APIs into the application.• Monitored, architected, and maintained the company Azure Ecosystem and created automation scripts to spin up new VMs, Traffic Managers, etc.

Bothell, Wa

Break Fix Support 50% | Project Management 40% | Security 10%• Provides End User Support and System Administration for the IT Infrastructure of over 600 clients.• Created scripts using PowerShell/VBScript to aid in automation of HR processes (onboarding new employees, name changes, etc.)• Evaluated technical issues and architect’s solutions based on time and resource limitations.• Traveled onsite and partnered with Internal IT Departments on projects and triages issues.• Maintained and configured network appliances, Windows and Mac workstations, Windows and Linux based servers.• Worked with HIPAA regulated clients while maintaining data privacy.• Created technical documentation for multiple software and hardware technologies.• Handled Project Management in various technical projects and specialty needs.

Issaquah, Wa

Leadership: Communicates effectively with other store managers and shift supervisors regarding business opportunity and key customer client opportunity. Coaches and motivates selling specialists to strive to excel and stretch their capabilities. Is the head of the Store in everything Sales and Services related and manages a team of 15 people effectively increasing sales results. People Management: Directly responsible to recruit, train, coach and performance manage the Copy & Print, EasyTech, and Mobile Selling Specialists. Is responsible to ensure that the store culture embodies Staples values and is commitment to the community while leveraging ideas and best practices from the team. Selling Results: Creates a culture of consultative selling with an emphasis on developing ongoing professional relationships with top customers through effective use of our CRM tool. Primary accountability to results within the services business (EasyTech, Copy & Print and Mobile) and acts as a role model to the entire store through coaching to lead generations, consultative selling skills, and communicates with team on industry trends. Customer Service: Champions a consultative and customer centric environment. Coaches every lead and sales specialist to create a culture of consultative selling and total solutions while focused on the customer’s needs.

Sammamish, Wa

Quickly and effectively solved employee computer challengesRevised and managed the store scheduleProcessed returns for unsatisfied customersMerchandised and restocked shelvesManaged Employees and counseled on company goals as well as objectivesProcessed Daily Reports and Banking as well as other paperworkRepaired and solved consumer computer issues for customers (Operating System, BIOS, Hardware, and Registry Issues)

Network Services And Computing Systems

Activities and Societies: Alpha Phi Omega

High School Diploma, High School/Secondary Diplomas And Certificates