Chris Quinn Email & Phone Number

Frankfurt, Hesse, Germany

• Spearheading the transformation of a legacy, monolithic billing architecture into a modern, scalable microservices-based solution within an Agile environment.• Leading the planning, design, and implementation of technical solutions, ensuring alignment with industry best practices and business objectives.• Overseeing multiple project streams, balancing priorities, and managing timelines to meet critical business needs.• Driving architectural discussions, influencing platform evolution, and shaping strategic implementation plans in a highly complex domain.• Mentoring and empowering team members through code reviews, technical guidance, and targeted knowledge-sharing sessions to foster a culture of continuous improvement.

Dublin, County Dublin, Ireland

• Collaborated within an Agile team to design, develop, and deploy new reporting microservices that enhanced data accessibility and performance.• Contributed to the planning and execution of technical solutions, adhering to best practices while meeting evolving business needs.• Coordinated individual tasks and deliverables to ensure timely completion of high-priority projects.• Facilitated daily Scrum stand-ups, providing progress updates and addressing blockers to maintain team alignment.• Conducted pair programming sessions, sharing expertise to improve team output and meet sprint goals efficiently.

Dublin, Ireland

• Played a key role in reengineering monolithic Java applications into high-performing microservices within an Agile framework.• Managed project tasks and deliverables effectively to meet deadlines and ensure seamless workflow.• Actively supported daily Scrum stand-ups, contributing to the team's progress tracking and task prioritization.• Engaged in pair programming initiatives, collaborating with peers to enhance code quality and accelerate the delivery of user stories.

Dublin, County Dublin, Ireland

Dublin, Leinster, Ireland

• Responsible for day-to-day operation of the Foundation Year (Pre-med) and Physiotherapy undergraduate programmes.• Create, update, and maintain student academic timetables, ensuring that all course modules are scheduled according to programme requirements and that there are no conflicts.• End-to-end operation of all aspects of student assessment and grading, including the creation and formatting of exam papers for three global campuses, running all student examinations, liaising with academics to have papers graded within agreed timelines, collating and verifying examination results, and releasing results to students.• Coordinate student attendance checks, communicating concerns to the Cycle Director and meeting with non-compliant students.• Responding to all student queries (by email, phone, and face-to-face) in a timely manner.

County Dublin, Ireland

• Responsible for day-to-day operation of the International Medical Electives programme for 600+ senior RCSI students, along with all visiting students from both Irish and global medical schools.• Establish and maintain strong working relationships with teaching hospitals and universities across the world to facilitate student clinical elective rotations in their chosen medical/surgical specialties.• Respond to all student queries (by email, phone, and one-to-one meetings), providing guidance on placements and strategies that would further their medical careers.• Implement and streamline new processes for verifying proposed elective rotations, academic requirements for course credit, and issuing Letters of Good Standing on behalf of the Vice Dean using Microsoft Dynamics CRM package.• Provide core Registry support activities to the Faculty of Medicine & Health Sciences and other RCSI core programmes.• Support on-site IT staff with desktop support functions, including application support (Chrome, Office 365, Quercus), clean-installation of Windows 10 Pro and core business applications on office laptops, resolving network printer issues, and installing new hardware/software.

Dublin, Republic Of Ireland

• End-to-end ownership of customer orders, from receipt to shipping.• Coordinating internal and external stakeholders in Singapore and California to manage all order changes, cancellations, RMAs, and scheduling amendments in order to support customer deadlines.• Investigating and resolving B2B EDI system errors.• Controlling customer Credit/Debit memos.Controlling customer VMI programmes in multiple hub locations, performing billing, receipts, and reconciliation functions.• Extensive experience of SAP, Salesforce, and Oracle CRM systems.Handling order holds and allowing shipments to proceed on schedule, working closely with finance/credit control.

Dublin, Republic Of Ireland

• Auditing Group 4 Securicor (G4S) local cash ledger information against national reports issued to financial institutions, seeking inconsistencies and recoverable funds.• Sourcing and collating inconsistent data into MS Excel reports and performing detailed analysis.• Aligning G4S sites in the UK and Ireland to resolve data queries and locate relevant data sources for analysis.• Planning workload to ensure reporting targets were met within deadlines, including scheduling document deliveries.• Organising disparate data sources into centralised locations on file server and into consistent formats.

Glasgow, United Kingdom• Glasgow, G5

• Ordering equipment and stationary for all South area community facilities & libraries.• Liaising with suppliers to source required programme materials and negotiate bulk price reductions.• Reconciliation core and restricted financial budgets.• Development and deployment of performance management systems for use within the company (primarily in MS Excel).• Creation of marketing materials on an ad-hoc basis.• Extensive use of Microsoft Office suite of applications, including Word, Excel, and Access.

Glasgow, United Kingdom

• Serve all customers on checkouts in a timely and friendly manner.• Ensure that store shelves are fully stocked at all times.• Assist customers in any enquiries they may have, recommending products where appropriate.• Assist in completion of daily store routines to prevent unnecessary stock losses and update relevant trackers on Tesco systems.• Ensure that the store is always clean and safe from slip/trip hazards.• Assist in store bakery to ensure that all baked products are consistently available.

Glasgow, United Kingdom

• Supervise staff and allocate appropriate tasks to ensure that store is fully stocked, deliveries are processed, and that customers are served in a timely manner.• Process price increases/decreases so that the store can trade legally.• Facilitate staff training and legal refreshers (such as age-restricted sales and alcohol training).• Complete daily store routines to prevent unnecessary stock losses and update relevant trackers on Tesco systems.• Perform cash-float/Lottery checks and update relevant Tesco & Camelot systems.

Glasgow, United Kingdom

• Inbound/Outbound calls to customers of HML’s clients discussing payment difficulties and litigationprocesses on their mortgage accounts, while maintaining service level agreements.• Building relationships with customers in order to create more successful repayment arrangements through the use of broad soft skills.• Negotiating repayment in quickest possible time, setting up and maintaining instalment arrangementsand payment plans, taking debit/credit card payments over the phone.• Worked with solicitors and national field agents where required in order to reach satisfactory agreements withcustomers or to arrange for court hearings.• Plan with management how best to meet revenue targets through outbound campaign management.

Glasgow, United Kingdom

• Inbound/Outbound calls to taxpayers seeking recovery of outstanding monies within service level agreements.• Perform on-site visits to SMEs in order to establish grounds for non-compliance and create plans to resolve problems.• Negotiating repayment in quickest possible time, setting up and maintaining instalment arrangementsand payment plans, taking debit/credit card payments over the phone.• Collaborate with all levels of management to streamline existing processes and improve efficiency.• Connect with other government departments (DWP, etc.) to identify cases of identity theft and prevent fraudulent claims of financial hardship by going through detailed income and expenses, requesting documentary evidence where appropriate.• Designing and implementing MI systems for the Debt Management Telephone Centre.

Glasgow, United Kingdom

• Receiving inbound calls from Bank’s personal, business and corporate customers.• Working within a team to provide technical support to customers including system/browser config, DNS & Proxy settings, firewall config and connection fault resolution on various platforms (Windows family, OSX, Linux, etc.)• Resolution of customer financial and/or technical concerns and, where necessary, escalating to the Customer Care team for further investigation.

Diploma In Software Development, Full Stack Web Development

Activities and Societies: GitHub Page: https://github.com/10xOXRNVQ Level 6 diploma accredited by Edinburgh Napier University

Physical Science With Astronomy

Sqa Standard Grades