Scott Adams Email & Phone Number

Austin, Tx, Us

Developed and executed a program to drive strategic initiatives aimed at maximizing department efficiency and enhancing the customer's experience. Collaborated in a cross-functional, agile environment to deliver a 30% reduction in common customer care tickets while improving a vital SLA by 8%.

Developed analytical insights and managed multiple projects to support the achievement of Client Services KPIs. Built data-driven business cases for prioritization of the product backlog, and optimized how departments used data analysis to improve operational efficiency.

Designed and facilitated a new hire training program with areas of focus that included orientation, company product knowledge, cross-departmental overviews, and organizational culture. Executed a plan to onboard over 200 new hires nationwide across 4 offices during a period of substantial company growth.

Streamlined the implementation process and produced customer-facing video content to better educate our user base, scale department growth quickly, and maximize efficiency.

Managed key accounts and assisted the company in any way needed to ensure growth. Functioned in many roles such as customer care, training, product troubleshooting, and after hours support.