• Proactive maintenance and monitoring of Telefonica’s VMware Infrastructure Environment, ensuring 24/7 availability to Operations Engineers.• Identifying and implementing improvements to the VMware infrastructure.• Working closely with the Architect Group to deliver the Managed Virtualization roadmap• Creation of detailed environment and process documentation.• Making and implementing improvements in line with the objectives of the Managed Virtualization team.• Assist the Architect Group with implementing key projects• Taking escalations from Virtualization Engineers & Architects of all issues affecting the VMware infrastructure• Resolve escalated issues from engineers and architects and manage escalations to both internal support and external vendor support as appropriate.• Risk assessment and coordination with customers on implementation and scheduling of maintenance on the infrastructure.• Proactively look to improve and add efficiency to current processes and exercise judgment in the decision-making process in order to provide consistent customer service• Design & support one of the lab environments that has offerings like Zerto, Veeam, Actifio, OracleVM among others.