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Cailin Theobald is listed as Customer Support Team Lead at GEOTAB at GEOTAB, a company with 1241 employees, based in Zagreb, Zagreb, Croatia. AeroLeads shows a matched LinkedIn profile for Cailin Theobald.
Cailin Theobald previously worked as Customer Support Team Lead (Senior Team and On Call) at Geotab and Customer Support Team Lead at Geotab. Cailin Theobald holds Bachelor Of Arts (B.A.), Motion Picture Medium - Sound Design, Cum Laude from Afda.
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Customer Support Team Lead with 4+ years of experience in people management, technical troubleshooting, documentation and customer service.Positive, determined and always ready to lend a helping hand. I work diligently and consistently and am always excited to learn new things and figure out how to apply them. I love finding solutions to problems that are both creative and executable, that make life easier for anyone involved. If you are looking for someone with these characteristics to join your team, please reach out. I would be delighted to hear from you!
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Responsible for leading an overnight support team of Customer Support and Senior Customer Support Agents - Monitoring and maintaining KPAs through consistent coaching and feedback- Ensuring On Call events are triaged and handled with urgency and efficiency - Responding to escalated On Call events within SLA- Technical troubleshooting on both non-escalated.
Remote
Responsible for leading an overnight support team that handles customer interactions through phone, chat and emailMentoring and providing guidance to overnight team members in relation to policy, procedure and customer satisfactionResponsible for monitoring progress and individual skill levels, and generating training paths accordinglyResponsible for.
Remote
Responsible for providing internal assistance for customer calls, answering phone calls from agents to assist with complex tasks and questions and taking on elevations as necessary.Responsible for communicating between departments and external partners to handle elevations quickly and responsively.Working with Google Big Query as well as proprietary Geotab.
Remote
Responsible for providing tier 1 technical support via phone, email and live chat to customers with issues relating to device errors, portal and application navigation and configuration, and communication. Assisting with ordering and cancelling of products and product implementation.Responsible for communicating between departments for inter-departmental.
Zagreb, Croatia
Provided technical support for a white-label managed web hosting company. Responsible for assisting customers with issues relating to Cloud Sites and Managed WordPress products, providing solutions and escalating to the relevant teams when necessary.Responsible for providing technical support for fully managed email hosting, working with our email provider.
Zagreb, Croatia
Provided white-label billing and account support for managed hosting platforms. Assisted customers with account management, billing inquiries, general inquiries. Worked as support for customers during large-scale company-wide changes after the company was acquired.
Other employees you can reach at geotab.com. View company contacts for 1241 employees →
Ariana Alvarino
Colleague at Geotab
Burlington, Ontario, Canada, Canada
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JE
Jennifer Eidt
Colleague at Geotab
Greater Kitchener-Cambridge-Waterloo Metropolitan Area, Canada
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UO
Ursula Oben
Colleague at Geotab
Calgary, Alberta, Canada, Canada
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LC
Lian Cheng
Colleague at Geotab
Burlington, Ontario, Canada, Canada
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CP
Cameron Payne
Colleague at Geotab
Las Vegas, Nevada, United States, United States
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DM
Don Mayo
Colleague at Geotab
Burlington, Ontario, Canada, Canada
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MK
Michael Kang
Colleague at Geotab
Oakville, Ontario, Canada, Canada
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SS
Sai Saranya Raja Raman
Colleague at Geotab
Kitchener, Ontario, Canada, Canada
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MV
Michael Van Schalkwyk
Colleague at Geotab
Parrsboro, Nova Scotia, Canada, Canada
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RM
Raul M. Prasznik
Colleague at Geotab
Madrid, Community Of Madrid, Spain, Spain
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Quick answers generated from the profile data available on this page.
Cailin Theobald works for GEOTAB.
Cailin Theobald is listed as Customer Support Team Lead at GEOTAB at GEOTAB.
Cailin Theobald is based in Zagreb, Zagreb, Croatia while working with GEOTAB.
Cailin Theobald has worked for Geotab and Touch Support, Inc..
Cailin Theobald's colleagues at GEOTAB include Ariana Alvarino, Jennifer Eidt, Ursula Oben, Lian Cheng, and Cameron Payne.
You can use AeroLeads to view verified contact signals for Cailin Theobald at GEOTAB, including work email, phone, and LinkedIn data when available.
Cailin Theobald holds Bachelor Of Arts (B.A.), Motion Picture Medium - Sound Design, Cum Laude from Afda.
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