Christian Aird Email & Phone Number

Santiago, Cl

Santiago Province, Chile

Machine Learning SME [Subject Matter Expert]Creation and Update of BCP [Business Continuity Plan].Scrum Master backup for globally distributed team.Developed mathematical and strategy models involving for globalized clients to be deployed in IBM Mainframe (MVS), AIX Linux and other Cloud platforms.

Temuco, Araucanía. Chile

Senior Service Leader for Banking and Telecommunications projects.Mainly responsible for important and highly complex bank clients. Two globalized clients and one large Chilean bank.

Chile

Development of mathematical and strategy models for globalized clients to be deployed in IBM Mainframe (MVS), AIX and Linux platforms, starting Agile Methodologies (Scrum/Kanban).Highlights: Generated an average yearly revenue of US$400,000.Organized team’s code, document and backup procedures.Started and delivered a Business Continuity Plan (BCP) for the Modeling team.Created and implemented many environmental initiatives for the company.

Chile

• Primary global support for IBM Rational ClearCase, Git and Subversion and Secondary global support for IBM Rational ClearQuest. These involved more than 1600 final users.• Standardized and automated the Software Configuration Management [SCM] global team´s process and documentation.Clients: Experian Development teams.Highlights: Alternate Global Manager for Technical Support area (48 Collaborators).Co-founded and led CoE (Center of Excellence): The main objective of this group was to integrate all Global Technical Support efforts towards a more effective client service. I was recognized by Managers because of this initiative.

Implemented IBM tools for a variety of companies including the coaching of final users.• Worked as Consultant guiding the acquisition for a fraud detection tool and as developer for a Test Data Generator for Transbank. Company behind all Credit Cards in Chile. • Consultant in Sigfe and Movistar among others.Highlights: Participated on the negotiation with Corpbanca and IBM. Key element when working with IBM international due of the English proficiency.

Luis Thayer Ojeda, Providencia, Santiago, Chile

Led a Global development/QA team that enhanced and supported Santander´s global budget system for all countries where Santander operates.• As a Service Manager, restored the client´s lost trust and expanded our support to new regions• Adopted Agile Methodology (Scrum).• Applied CMMI-3 level methodologyHighlights: Led integration to make the tool more efficient and easier to maintain, providing higher quality services and enhanced client experience.

General Holley. Providencia, Santiago, Chile

Participated in more than 10 long term development projects, moving them from concept to production. • Service Manager representative of VPTSA's VigilantOne® for Entel Call Center. • Developed tailored products that involved IVR/PBX (Telephone Systems) and remote controlled automated actions over mobile devices.• Involved on VPTSA’s VigilantOne® Server/IVR Monitoring System creation, development and implementation, installation and configuration on our client’s sites. Became its Product Manager and Primary Support for all these clients.Clients: Entel PCS, VTR, Movistar, Atento, Tyco.Highlights: Involved on the hardware acquisition and maintenance as well as the network implementation within the company.

Diploma

Graduate Certificate

Bachelor

(Canada)

Education record

Education record