Customer Success Manager
Current-Started the Customer Success Department at Apify.-Account management for SMB segment. -Taking courses on PLS/PQL to define triggers for customer outreach. -Creating sequences in Hubspot for customer engagement. -With RevOps team, created a CSM pipeline for Upsell and Retention deals to track the timeline and metrics of each deal.-Creating custom plans and documenting all processes. -Leading our 2023 Product Tour initiative. Providing personalized demos to signups and… Show more -Started the Customer Success Department at Apify.-Account management for SMB segment. -Taking courses on PLS/PQL to define triggers for customer outreach. -Creating sequences in Hubspot for customer engagement. -With RevOps team, created a CSM pipeline for Upsell and Retention deals to track the timeline and metrics of each deal.-Creating custom plans and documenting all processes. -Leading our 2023 Product Tour initiative. Providing personalized demos to signups and existing customers based on their use case to improve onboarding experience. -Leading Personal Tech Training calls with L2 Engineers to provide 1:1 technical help for our highest tiered customers (Enterprise excluded). -Taking part in other video tutorials with the marketing team. -Other writing and documentation tasks: snippets, macros, Help articles, etc. Show less