Caitlin Zimmerman Email and Phone Number

• Run essential SAS processes to support the Medicare business for membership, financial, & growth reporting.• Drove the conversation with leader in regard to converting reports from Excel to Power BI.• Develop numerous Power BI reports with a focus on driving actionable, efficiently obtained, insights that impact the business. These reports include, but are not limited to: o Growth Reporting o Bid Summary to assist in annual Bid Meetings o Internal Finance Reports o External Finance Reports for the PEX team to distribute to various providers• Maintain the above reports, as well as monthly Membership Reporting, by: o Running necessary SAS processes & organizing files within our shared Q drive folders. o Updating/editing Power BI reports to show most recent data, ensuring the refresh is accurate. o Publishing the Power BI updates to our online app for the end users. o Communicating report updates with the finance team, as well as Provider Engagement & STARS. o Seeking & implanting feedback from end users.• Constantly learn new Power BI methods to innovate & simplify our reporting in order to best serve our end users with effective information & efficiency.• Maintain exceptionally detailed, step-by-step documentation for processes, including those inherited through Project Growth.• Develop data/reports for external partners, such as: o Provider Data Reporting for St. Elizabeth, Cleveland Clinic, & OhioHealth. o Council on Aging: Manage their client list by cross referencing claims & enrollment data.• Provide opportunities for open communication with all team members to ensure all reporting is accurate & timely.• Act as coordinator/admin when needed for various meetings, both virtual & in-person.

• Act as coordinator for the department director & the leadership team, including: o Process & Project coordination: Maintain communication with all leaders; manage action items to ensure processes & projects have forward movement at all times o Meeting Coordination: Organize & facilitate meetings & events, including follow-up items and distributing notes from the meetings o Document Coordination: Develop, proofread, and distribute documents (including training materials for various the department as a whole) o Explore new programs/software & training the team on best practices.• Develop & maintain all databases & production tracking; provide regular reporting of these databases• Simplify & maintain various processes & their reports, such as QA• Develop & maintain all reporting for retrieval & provider education, providing weekly updates on status of projects & processes• Provide ad hoc reporting for department of 45-50 associates• Assist in the direction of the Associate Experience Committee

• Scheduled appointments with providers’ offices in order to retrieve members’ medical records• Traveled throughout Franklin & surrounding counties to obtain records• Organized, scanned, and uploaded records to Humana’s system in a timely manner• Quickly met metrics of 400 records/week uploaded to Humana systems• Built and maintained positive and professional relationships with various medical offices• Followed HIPAA laws and regulations• Worked on small, special projects in Microsoft Office, including Excel and Powerpoint

• Processed average of 120 faxes/day (70 faxes/day metric minimum) of clinical and discharge information from providers• Formatted and sent up to 50 federally regulated denial and non-coverage letters/day in order to support nurses and clinical leadership with timely correspondence to patients and providers• Analyzed & cross-referenced information in order to maintain the denial and non-coverage database• Found increasingly efficient methods to utilize Humana systems (Clinical Care Advance and Clinical Guidance Exchange) and trained previously-hired coworkers on these methods• Became go-to person for technology and office communication within 30 days of hire• Communicated with both in-office and in-field associates regarding protocol and process solutions• Awarded the Star Award within six months of hire for my process and training innovations

I create custom gifts such as blankets, ornaments, cups, etc.I named this small business for my two sons, Arlo & Luca. These two amazing boys make me want to be a better person and finding a productive outlet for my creativity helps me do just that. The more I dig into things I love, the more engaged I am with my boys. That is why I wanted to dedicate this small business to them!

Remedy.fm is a web station designed to provide teens with a positive music environment.Key duties & accomplishments:• Organized, planned and implemented events which often required travel itinerary & schedule creation • Promoted events and Remedy.fm online through social media and with street team • Managed office in Promotions Director’s absence• Timely correspondence with listeners and potential clients via phone, mail and email• Maintained and reorganized various databases & filing systems pertaining to orders and giveaways • Proofread & edited documents for online and on-air promotions