Caitlin Zimmerman Email and Phone Number

As the Client Service Operations Manager at Hawke, I am dedicated to ensuring exceptional client experiences through seamless resource management, efficient onboarding and offboarding processes, and comprehensive service team enablement. With a strong focus on cross-team collaboration, data health, and process optimization, I work to maintain high standards of service delivery and operational efficiency. My role extends to facilitating smooth transitions during new business acquisitions, driving continuous process improvement, and ultimately enhancing client satisfaction while reducing churn. Passionate about maintaining a cohesive brand image and effective communication, I thrive in dynamic environments where strategic thinking and meticulous attention to detail are essential.