Caitlin Serrano Email & Phone Number

Cleveland, Oh, Us

Dama Financial was acquired by LeafLink in July 2024

Remote

Dama Financial is a financial services company which provides access to secure banking services for cash-intensive businesses. Services include cash management, access to an online and mobile-friendly bank account and cashless payment solutions. Dama’s robust risk and compliance system meets legal and regulatory anti-money laundering guidelines for working with cannabis-related businesses. The company was founded in 2016 by entrepreneurs and veterans from the banking and payments industry. Learn more and apply at www.damafinancial.com.

Remote

• Creation and maintenance of company policies• Maintenance of Salesforce data integrity• Salesforce - object and field creation, list imports, digital experience creation (Partner Communities), reports, and dashboards• Producer licensing and carrier appointments• Creation and implementation of training materials• Google Workspace administration• HIPAA & SOC2 compliance

Lorain, Ohio, United States

• Oversee daily functions of Electronic Banking staff - mobile deposit processing, daily ACH exceptions, debit and credit card processing and applications, overdraft privilege program, annual escheatment, electronic document imaging, debit card dispute resolution, answering internal and external inquiries, etc.• NACHA, BSA, Reg CC compliance• Preparation of monthly Board Reports• Creation of department-specific policies and procedures• Creation and implementation of training materials• Experience with a range of Fiserv products

Main Office

• All responsibilities of the previous position • Manage two staff members• Backup payroll administrator• Take part in strategic planning initiatives with executive management

Main Office

• All responsibilities of the previous position • Board-appointed Bank Secrecy Act Officer• Update internal policies and procedures to reflect changing regulatory environment and best practices• Implement new procedures to allow for internal compliance• Create and maintain a Vendor Management program• Oversee IT compliance and make adjustments as necessary• Serve as branch manager on an as-needed basis• Management position that direct reports to COO• Guide CU staff and members through transition to a paperless environment

Main Office

• Analyze daily audit sheets for internal operational compliance and suspicious activity • Function as the backup to the BSA Officer• File CTRs and SARs in accordance with federal regulation• Run weekly OFAC scans, review Specially Designated Nationals (SDN) list, and review FinCEN 314a postings• Prepare for regulatory exams and interact with state and deposit insurance regulators• Serve as branch manager on an as-needed basis• Management position that direct reports to COO• Manager of the debit card department, ensuring compliance with federal regulations for error resolution• Corporate Trainer for all new hires, in addition to creating, implementing, and managing the ongoing training of all staff

Main Office

• Analyze daily audit sheets for internal operational compliance• Backup to BSA officer• Handle all debit card chargebacks and fraud• Trainer for new hires• Serve as backup teller as neededHighlights:• Trained an entire new staff acquired through a merger.• For the duration of time spent training new office, functioned as branch manager. Operated and balanced the vault, made executive decisions, worked in conjunction with IT company, and still maintained all normal daily functions.• Dealt with multiple debit card compromises, keeping Credit Union loss to a minimum.• Working with CU League specialists to develop new legal forms that follow NACHA guidelines

Main Office

• All the responsibilities of Member Service Representative• Training all new front line staffHighlights:• Lead multiple all-staff training meetings, including back office staff and upper management • Developed a standardized training course for new staff member

Main Office

• Front line position responsible for being the face of the institution.• Develop innovative methods for servicing members.• Open accounts including savings, checking, CDs, IRAs, money markets, etc.• Service and order ATM/Debit cards• Cross-sell banking services and products to members.• Work with middle school age children at the Eastern Heights Middle school location, working towards greater financial literacy.• Loan counseling through application processHighlights:• Helped to pioneer Community Star’s innovative Avon location• Promoted from part-time to full-time MSR in October 2012

Bachelor Of Arts (B.A.), English Language And Literature, General

Associate Of Arts (A.A.), English Language And Literature, General