I currently support the organization and implementation of people processes, including the preparation of team correspondence, certificates, and employment papers and documents. In collaboration with Leadership and Recruiting teams, I coordinate external hiring events and the internal selection process. I work alongside Schedule Planners to coordinate in-store learning initiatives and current staffing levels to ensure training requirements are met and headcounts are accurately reported.I am also responsible for documentation administration including file maintenance and retention throughout the employee lifecycle. I serve as an advocate for employees by finding answers to people-related questions and connecting them to the appropriate resources. I promote awareness of global wellness programs and craft localized initiatives. I am responsible for the administration, accuracy, and data entry in the time management system and the administration of time away programs.

As a course instructor, I closely interacted with students and motivated them to meet short term and long term goals. I mentored participants through individualized curriculum in lab sessions, ran camps, and conveyed key STEAM concepts. Concepts ranged from coding languages (both front-end and back-end) to CAD, game development, and robotics engineering.

I completed over 500 hours of instruction in this immersive course, all of which focused on full stack development and experiencing real world situations and building full scale applications. I participated in two 24-hour hack-a-thons, led Scrum meetings and collaborated with peers on design and application build. I actively exercised the ability to break down involved concepts into understandable ideas in both written and verbal communication. I was trusted by peers to oversee detailed aspects within a given project, and showed an ability to discover holes and issues where others may have not.

As a member of this team, I provided recognized industry leading customer service and held 100% responsibility for a client's onboarding experience to the Paylocity software platform. I scheduled and led conversations that were tailored to each business I worked with. I crafted timelines and performed quality assurance checks for all milestones of the project. A skill of mine during these checks was my ability to teach a client how they could be successful using the new tools I was building for them. I coordinated amongst internal groups to craft solutions and presented them to my clients. I balanced prior fiscal quarter numbers back to their reporting, and oversaw the loading of this information into their new database.

In this role I utilized my ability to design instructional materials, both digital and print, to grow marketing efforts. I oversaw and protected the brand image, working both at the micro and macro levels. Managing the Strategic Partnership corporate accounts was a skill of mine, especially in building and maintaining client relationships long-term. I also conceptualized and executed operations for staff and client events, in addition to working proactively in a team environment to host annual northwest medical conference.

I was responsible for guiding customers from their first interaction with their technology to a more advanced application of Apple hardware and software. In this time I also facilitated personalized private sessions, often delivered back-to-back, for both customers and Fortune 1000 companies. I took the initiative to design materials and teach to 41% of the Treasure Valley's participating business members. I ensured consistent execution of customer training and was praised for empowering the Boise community to use technology to bring their visions to life. Each small-scale task I was involved in supported the overall success of the organization on a larger level.

While in this role, I directed the learning environment for both newly hired and tenured employees. I led our newly hired employees through both market wide and in-store training so that they were set up for a successful career within the company. I designed and facilitated reoccuring training to a team of nearly 80 employees, and was responsible for the training and education of 30% of the staff. In additon, I educated 24% of staff trainers and technicians through the instructional materials and hands-on experiences outlined by Apple corporate.

During this time, I collaborated with visitors to the Apple Store and worked alongside them to maximize their technological proficiency. I ran community workshops and was recognized for providing consistent exceptional customer service.

When I was in this role, I significantly contributed as a peer educator by overseeing the personal and academic growth and development of residential students. I respected and upheld the privacy and safety of campus residents and promoted a healthy environment for them to flourish both academically and socially.