Lead and motivate a team of customer-centric team members, building strong relationships and promoting employee engagement and growth. • Train, coach, and mentor guest service representatives to maintain a high level of professionalism and effectiveness in handling guest inquiries and concerns. • Collaborate effectively with cross-functional teams, such as sales and operations, to ensure seamless customer experiences.•Monitor and analyze performance metrics such as response time, resolution rate, and guest satisfaction scores.

• Answered emergency and non-emergency calls, ensuring accurate information and prompt dispatch.• Coordinated multi-agency responses to complex incidents, maintaining clear communication with officers, fire, and medical personnel.• Utilized computer-aided dispatch (CAD) systems to monitor and update call status, officer locations, and incident details in real-time.• Maintained composure and professionalism while managing multiple simultaneous tasks in a fast-paced environment.• Offered support and guidance to distressed callers, including de-escalation techniques until law enforcement, fire, or medical services arrived on scene.

Implemented strategic sales plans and drove performance across multiple corporate stores using skills in talent acquisition, onboarding, coaching, inventory management, customer service, and B2B initiatives.• Analyzed sales data and trends to identify growth opportunities resulting in a 20% increase in market profitability. •Conducted performance evaluations and implemented developmental plans to enhance employee productivity and inclusion, decreasing attrition.• Recipient of “Partner of the Year-Outstanding Performance” from Google (2022)• Assisted with store acquisitions across 5 states, consisting of new builds/established locations, while maintaining veteran staff through the transition.• Driver for B2B lead conversion - Success in school districts, hospitals, gyms, storage facilities, restaurants, bowling alleys, etc.

Oversaw daily store operations, including inventory management, scheduling, and customer service.• Developed and implemented repair processes, maximizing productivity, and reducing TAT by 40%.• Monitored and analyzed KPIs to identify areas for improvement and drive operational efficiencies.• Recruited, trained, and mentored a team of repair technicians, promoting teamwork and continuous learning.

Led and motivated a team of customer-centric team members, building strong relationships and promoting employee engagement and growth. • Trained, coached, and mentored customer service representatives to maintain a high level of professionalism and effectiveness in handling customer inquiries and concerns. • Collaborated effectively with cross-functional teams, such as sales and operations, to ensure seamless customer experiences.•Monitored and analyzed performance metrics such as response time, resolution rate, and customer satisfaction scores.

Assisted in overseeing daily operations of a family entertainment center, including attractions, arcade, food service, party planning, and guest service. •Trained and coached a team of enthusiastic employees. •Developed and implemented operational procedures and policies to optimize guest experiences and streamline operations.• Planned and executed special events, parties, and promotions to drive revenue and attract guests.• Regularly attended Chamber of Commerce functions, such as fairs, fundraisers, and networking events.

Neighborhood Legal Services of Los Angeles County-Domestic Abuse Self-Help Clinic •Assisted litigants with filing and responding to restraining orders.

Led and supervised the front-end service team, providing support to ensure excellent service delivery.• Trained associates on best practices, product knowledge, and company policies. • Collaborated with other departments, such as sales, inventory management, and store operations, to address customer concerns and improve overall store performance. •Fostered a positive and inclusive work environment.• Developed and implemented strategies to enhance customer satisfaction and loyalty. • Managed customer inquiries and escalations, resolving issues promptly and courteously.

Ensured the efficient operation of the consumables/market department. • Led and supervised the consumables team, including hiring, training, scheduling, and performance management. • Ensured product was properly stocked, organized, and maintained to meet company and customer standards. • Worked closely with vendors to ensure products arrived on time and met supply demands.• Collaborated with other departments to coordinate cross-functional initiatives and maximize sales opportunities.