Manage daily operations, co-lead strategic direction, and support budget planning for 5-person team and 2,000+ community members to bring diverse community insights into research, care, and programs. Develop standard operating procedures, templates, and tracking methods to standardize projects, mitigate risk, provide quality assurance, and improve clarity and accessibility of communications. Lead strategic communications planning, expanding public-facing messaging, including emphasis on emerging research and other timely topics, resulting in significant engagement of new members. Applied experience with survey development, focus groups, interviews, and other qualitative analysis and quantitative analysis.

Managed projects at the intersection of foreign affairs and U.S. domestic policy. Handpicked to jumpstart complex work or recover difficult projects and ensure timely completion. Noted for quickly gaining subject matter expertise and understanding of broader policy contexts. Framed issues for stakeholders to lead teams to solutions. Managed daily operations of teams of 1-3 people across two-week sprints.

Led performance audits and public-facing reporting on federal programs in the areas of national security and foreign policy. Developed positive working relationships with executive branch departments and agencies, foreign officials, and nonfederal stakeholders (state government, private sector, academia, immigrant communities).Demonstrated project planning and management skills on multiple 6- to 18-month projects. Hands-on experience with research design and methodologies including case studies, cost estimating, literature search and review, content analyses, and semi-structured interviews in politically-sensitive environments. Coordinated and executed in-depth policy analyses and audits in a team-based environment, and drafted a range of high quality, useful products sharply focused on Congressional clients’ needs. Explained complex policy topics in a clear and approachable manner, including tailored communications to public and media contacts. Briefed GAO senior management and Comptroller General of the United States on emerging or critical areas of work to enable executive decision-making. Prepared Senior Executives (SES) for Congressional hearings and media interactions.Recognized for going “above and beyond” in mentoring, supervising and developing staff, and connecting people and information.• 2021 Managing Director's Award• 2020 EEO and Diversity & Inclusion team award• 2017 Managing Director's Award

Synthesized fragmented information to provide context and cohesive reporting. Implemented collection and reporting programs to acquire critically-needed details supportive of U.S. national policy interests. Utilize Russian in an operational context. Training in reporting, analysis, and critical thinking skills. Work with variety of reporting tools, software, and databases. Mentored incoming analysts, trained superiors in tools and databases, produced working aids to preserve institutional memory. 8 months of Pentagon-based work experience as a liaison officer.

Supported daily operations of force protection program, member of task force. Conducted initial analysis of critical information, compiled summary data, and reported findings directly to task force chief. Assisted with task force stand-up, IT support/access permissions. Briefed new task force members daily including leadership. Worked both on teams and independently, successfully managing several tasks at once and setting priorities to meet deadlines. Independently calculated metrics and performed thorough statistical analysis to create new annual office profile and briefing materials to market force protection program to embassies worldwide. Developed internal website and training materials.

Performed opinion research and survey design. Collected and analyzed public opinion survey data to brief SP&R executives on strategic political issues. Assisted in design and management of polls including drafting and evaluating survey questions, programming, and executing public opinion polling. Compiled verbatim responses, wrote toplines and summary reports for clients. Independently analyzed SP&R survey data 2003-2009, examined approval rating trends, and produced report based on public opinion survey data. Met directly with prospective and current clients. Edited newsletter.

Interviewed prospective students one-on-one to assess interest and determine fit with the College. Responded to telephone inquiries and scheduled interviews, visits, and meetings for students, admissions staff, and faculty. Gave 90-minute tours of the campus one to five times per week, tailored to applicants’ interests. Maintained close communication with prospective students and their families.