Caitlin Riordan Email & Phone Number

Melbourne, Vic, Au

San Diego, California, Us

San Francisco, California, Us

San Francisco, California, Us

Chicago, Illinois, Us

This role was part of the global senior leadership team, reporting directly to the Chief Customer Officer. This role was responsible for the Client portfolio retention, revenue growth and delivery for Asia Pacific. It involved transforming organisational design, incentives, processes in Client Success and uniting Success and Professional Services together for the benefit of client satisfaction and business growth. Measured on ARR on a monthly, quarterly and annual basis. This role also included launching augmented services teams using partners to support scaling growth. In this role, outcomes and results were ground-breaking globally and during this time, we converted the region into growth mode.

Chicago, Illinois, Us

This role was part of the global senior leadership team, reporting directly to the Chief Customer Officer and responsible for standing up, transforming, augmenting and scaling the professional services team in AsiaPacific for Cheetah Digital. This role involved offshoring services, standardising processes, exchanging the talent base, innovation and localisation of global strategy and responsible for leading the largest team in the region. This role had team members in 9 locations supporting clients in 13 countries with various time-zones.Cheetah Digital is an enterprise SAAS technology business specialising in cross-channel marketing (email marketing, sms, push) loyalty technology and Customer Data Platform (CDP) technology.

Singapore, Sg

This role involved developing a go-to-market strategy for Greater China to accelerate growth, hiring and onboarding a team of sales and delivery talent and leading this business line to growth in the region. This role was responsible for the Experian Marketing Services P&L for Greater China.Experian Data Quality & Targeting is a global leader in providing data quality and enrichment software and services. They help their customers to proactively manage the quality of their data through world class validation, matching, enrichment and profiling capabilities.

Singapore, Sg

Responsible for the Experian Hong Kong business P&L, market strategy, employee satisfaction and leadership of 40 people in Hong Kong.

Singapore, Sg

Responsible for post-sales delivery and the client portfolio for Experian Marketing Services in Greater China. Lead a 40 person team across Hong Kong, Beijing and Shanghai with clients in Hong Kong, China, Taiwan and Macau.

Founder and Managing Director of marketing communications strategic consultancy, Piggieback, servicing 40 clients in entertainment, professional services, not for profit and retail across Australia and New Zealand.Services included: branding, re-branding, website design and implementation, digital campaigning, email marketing, social media marketing, direct marketing and advertising.

Hobart, Tas, Au

As part of the leadership team, I was responsible for business development and marketing (re-branding, events, digital channels) for this engineering consultancy practice. In addition to this, I also supported this business in standardising and scaling Business processes, staff development and events, people management.

Singapore, Sg

Within the Client Services team, responsible for the post-sales experience, go-live and renewal and upsell growth of CheetahMail clients. This role was a combination of roles during scale and growth of this business in AsiaPacific. It included general account management, project managing implementation services, campaign services and marketing consulting.

Boston, Massachusetts, Us

Business Development Manager / Account Manager in Not-for-profit, Membership, Education, Online Retailer space. Completed both STRONGMAN and GAZING mindset selling courses. This role had an annual sales target measured monthly, made up of a combination of net-new logos and renewals with sole responsibility for sales from prospecting through to closure. The activity KPI's for this role included prospecting, 4 hours of cold-calling weekly and to set and attend 30 new business meetings per month. This role gave me valuable sales training and accountability of a sales process from prospecting through to close and beyond and nurtured consistent sales target forecasting and delivery discipline. I closed 40 deals during this period, with monthly consistency.

Boston, Massachusetts, Us

Co-ordinated a 10 person sales team in the southern region of Australia and New Zealand, implemented customer care and business processes whilst gaining valuable experience in teamwork, time management, reporting and professional etiquette.

Burnley, Victoria, Au

Masters Of Communication, Advertising

Bachelor Of Design, Visual Communication

Education record