Caitlyn Konko Email & Phone Number

Columbus, Ohio

• Managed the correlation of two internal math programs with different pedagogies to show how they could be used to support each other. I developed the process, trackers, and trained a team on how to help complete the.
• Trained team members on digital processes and pedagogy issues for various platforms and metadata tagging.
• Managed vendors, authors, and freelancers to meet specific project goals, while monitoring their workflow process and schedules.
• Managed project schedules and led discussions to minimize any schedule delays.
• Collaborated with our media team to complete art spec development and photo replacements.
• Reviewed, edited, and rewrote digital content as needed, while thinking about how to properly chunk content.

• Copyedited and managed the production review of math games. I kept the content editors on task and ensured a cohesive end product that also incorporated any comments from classroom testing.
• Collaborated with author teams through reviewing lessons, identifying necessary adjustments or corrections, incorporating revisions, and finalizing content.
• Completed correlations to CCSS through pursuing gaps or discrepancies, collaborating with the project lead to strategize approaches to strengthen content to meet standards, and working to resolve differences with the.
• Managed vendors, authors, and freelancers to meet specific project goals, while monitoring their workflow process and schedules.
• Managed and tracked the status of reprints, including only necessary changes to ensure the project stayed on budget.
• Collaborated with our media team to complete art spec development and photo replacements.

Columbus, Ohio Area

• Customized programs for state adoptions while helping ensure quality, consistency, content accuracy, and alignment of grade-level material as aligned with program vision and pedagogy.
• Helped develop content for appropriateness to instructional plan, standards, and audience based on marketing feedback and state guidelines.
• Collaborated with our media team to complete art spec development and photo replacements.
• Assisted in planning, solution design, content prototyping, and program builds.

Columbus, Ohio Area

• Edited and reviewed internal documentation as part of the change control process, while managing documentation schedules to meet company deadlines.
• Collaborated with the Quality Assurance Department to generate and edit batch records, working with the batch record author to resolve any inconsistencies.
• Maintained and met production schedule targets to issue batch records for production, being agile when schedules would suddenly change.
• Audited official documents to prepare for government and commercial audits.

• Worked as a member of the web support team as an acting supervisor, and managed inquiries from customers through e-mail/phone
• Trained new employees until they were ready to maintain accounts without assistance
• Earned multiple awards honoring my excellent customer service