Christopher Kelly Email & Phone Number

Paxton, IL, US

Kansas City, Missouri, United States

• In my role as Knowledge Base & Support Content Manager, I focus on creating and managing content that enhances both customer and internal team experiences. My key responsibilities and accomplishments include:External.
• Writing comprehensive support articles for Shipper TMS and Carrier TMS, ensuring clarity and usability for our customers.
• Creating engaging YouTube video tutorials to provide step-by-step guidance on various “how-to” topics.
• Managing… Show more In my role as Knowledge Base & Support Content Manager, I focus on creating and managing content that enhances both customer and internal team experiences. My key responsibilities and.
• Managing the migration from Intercom to Zendesk, including:
• Building a new Help Center from scratch.

Remote

- Proactively pinpointed customer pain points, identified trends, and addressed user issues by swiftly resolving problems and collaborating with Sales, Engineering, and Product teams when necessary.- Delivered top-tier Client-First Support to our continuously expanding customer base, showcasing unmatched customer service and problem-solving prowess..

Remote

WorkStep is a SAAS Platform that Helps companies Hire and Retain their Frontline Workforce Across The Supply Chain. - Identified Customer pain points, trends, and issues that our users and customers faced. Resolved issues by directly fixing problems and by working together with the Sales, Engineering, and Product teams if further assistance was needed on.

Remote

Inktel Contact Center Solutions is a Business Process Outsourcer, providing intelligent, professional, and advanced Contact Center Solutions and Services for dozens of companies around the world. This includes Phone, Text, Chat, Email, and Social Media support.- Capable of running a virtual team using a variety of techniques and software.- Increased team's.

Starbucks Corporation is an American multinational chain of coffeehouses and roastery reserves headquartered in Seattle, Washington. It is the world's largest coffeehouse chain.- Led the district in daily sales with a 3% increase month over month- Hired, Trained, and developed over 100 Baristas - Created a positive learning environment by providing clear.

Remote

Apple Inc. is an American multinational technology company that specializes in consumer electronics, software and online services.- Provided timely, courteous, and knowledgeable responses to information requests.- Set and met performance targets for speed, efficiency, and quality.- Trained new agents on Mac, IOS, iPad OS, and iCloud.- Provided technical.

Frankfort, Kentucky

• Led a team of over 20 cashiers and baggers.
• Completed store opening and closing procedures,including setting up registers and checking products.
• Worked with team members to improve performanceand implement training updates.
• Took incentive to help fellow employees when we wereshort handed

Business Administration And Management, General

High School Diploma, High School/Secondary Diploma Programs