Cale Baldwin Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Greater Seattle Area

Performs customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal Voice, Data, or CPE solution. Creatively designs solutions for customers using the best mix of CenturyLink and vendor-partner products. The Sales Engineer will customize the design as needed to result in the customer choosing the CenturyLink solutions. Documents, via diagrams and writing, and presents the solution to the customer, describes the benefits of the solutions. Builds relationships with customers serving as the technical liaison from pre-sales to post-sales. Responsible for growing strategic product sales and revenue through proactive engagement with customers. Participates in strategic and tactical account planning. Clearly communicates the customer design to the teams responsible for ordering, implementation and ongoing support. Provides technical training and development support to the local branch. Leads internal cross-functional teams to obtain required approvals of non-standard designs for customers. Pre-sales design and implementation expertise in CPE and Enterprise/WAN service integration. Prepares technical configuration documents for ordering services and CPE Technical knowledge: IP routing and switching, Internet and MPLS-VPN architecture. Voice and VoIP technologies and products, Customer premises communication (data, video, voice) equipment from major vendors, TDM, SONET and Ethernet technologies and products. Strong technical background in layers 1 through 3 of the OSI model and knowledge of the characteristics of various applications that ride over data networks.

Managing billing and ordering issues for large business customers.