Caleb Alexander Email & Phone Number

United States

North Carolina, United States

I am responsible for validation and closure of issues owned by the Risk Management Organization (LOD 2) of Truist. This will involve partnering with other risk professionals and issue owners to review evidence, provide effective challenge, and ensure that all identified gaps are sustainably remediated.I am accountable for building out the validation process, overseeing assignment of work to teams, developing policy & procedures, leading training roadshows, and ensuring quality assurance metrics are maintained.

Wilson, North Carolina, United States

Lead, supported, designed, and facilitated the Issues Management program under the Governance & Controls Organization for the Consumer and Small Business Banking division of Truist. This segment included traditional banking, direct-to-consumer lending, credit card, digital, marketing, mortgage, and other lines of business.While in this role, I was responsible for the risk program oversight of third-party services, findings, ongoing monitoring, lifecycle exceptions, due diligence, and program adherence. I also partnered with Model Risk Management to ensure risk program adherence and timely OGM completion for models and EUCs.I prepared and presented dashboards/summaries to risk working groups & committees upon request. My final focus area was our issues management program. I worked with business, risk, legal, and compliance partners to to identify and document any gaps that required an issue to be opened. I supported the issue process over its entire lifecycle, from identification to successful closure or risk acceptance as per enterprise policy and regulatory requirements.

Wilson, North Carolina, United States

Performed previous role but inherited additional responsibilities for the heritage SunTrust portfolio.

Wilson, North Carolina

I was tasked with the overall performance of the bank's commercial credit card portfolio. Responsibilities included reviewing large credit lines, monitoring high risk exposures, account performance, transaction history, documentation, and reporting.I took action such as reductions or closures as necessary to ensure the portfolio aligned with the bank's risk appetite. This included working closely with multiple departments to minimize losses to the bank and decide appropriate strategies for high risk clients.I routinely reviewed large credit lines to evaluate their risk and optimization potential. Collaborated with branch officers and recommend increase strategies for appropriate clients.

Wilson, North Carolina

Hired to underwrite applications for the retail credit card and constant credit (overdraft protection credit line) products. I ensured bank policies, procedures, credit quality, and profitability standards were maintained for the bankcard portfolio.Acted as point of contact for branch associates and collaborate with new account maintenance, operations, information systems, risk management, and other departments as necessary to ensure optimal client service delivery.Ensured all necessary documentation was archived and available in order to support audit and compliance requirements.

Nags Head, North Carolina

Responsible for branch staffing, profitability, portfolio growth, compliance, customer service standards, and overall branch performance. Pursued revenue and household growth while monitoring risk factors unique to a seasonal market.Responsible for all hiring functions within the branch. Wrote and administered personal development plans for direct reports on a semi-annual basis. These plans included performance assessments and established future goals.Collaborated with various partners as appropriate in order to offer complete financial solutions for my clients.Produced daily reports for branch staff on an individual and branch level for applicable associates. Reviewed reports with associates in order to plan necessary actions to attain goals.

Tarboro/Rocky Mount, North Carolina

Responsible for retail and small business growth. Client relationships built as needed to include deposit accounts, loans, investments, cash management, merchant services, etc. Completed University Certification Program.Acted as Relationship Banker and Financial Center Leader as needed.Promoted to hybrid position of "Roving Financial Center Leader" and transferred to Rocky Mount in January of 2010 to accept additional management responsibilities as needed throughout the Northeast region.

Winston-Salem, Nc

Entered the Retail concentration of the Leadership Development Program after joining BB&T as a Relationship Banker in August of 2007.Studies included corporate culture, credit models, risk management, on-the-job training, case studies, regulatory compliance, etc.Completed program with the highest possible rating in June of 2008.

Williamston, Nc

I managed retail and small business client relationships. This included opening new deposit accounts, customer service needs, and referrals to specialized lines of business as necessary.Served as primary point of contact for clients whenever new servicing needs, financial goals, or opportunities would arise.Satisfactorily completed foundation training courses required to enter the Leadership Development Program.