Develop and manage a strong team of 10 Google ads specialist who provide consultative sales strategies, exemplary service towards a book of business of over 200 clients. Responsibility's include managing, assigning and coordinating work activities of team members. Coaching to customer-centricity followed by establishing and nurturing strong relationship with current and target client.

Measure the output of a call flow process that can deliver KPI results and top of the line customer satisfaction which entailed Cold call evaluations, live auditing, weekly insight meetings and 1:1 coaching to improve sales skills, trends and future training materials. T-Mobile System Utilization: Google Ads, Connect Sales, Speak easy recording system

Building a full-scale sales operation from the ground up; duties include leading a team of 6-17 creative sales experts, program recruitment, implementing strategic performance plans, strategize with senior management to market new alterations, research and developed material to train sales staff along with identifying and analyzing client goals to strategies solutions for client objective. T-Mobile System Utilization: Dash, Quickview, Rebellion,Medallia,C2, T-nation and Salesforce.

Measure the output of a call flow process that can deliver KPI results and top of the line customer satisfaction which entailed Creating detailed call flow documentation, live auditing, grading and coaching Inbound Calls/Chats to improve gaps, trends and future training materials. T-Mobile System Utilization: Dash, Quickview, Rebellion,Medallia,C2, T-nation and Salesforce

My biggest priority was to giving customers opportunity to continue their existing service at a discounted rate by offering contract renewals. Many of my additional task were to identify new areas of growth and pursue those opportunities while understanding client needs, building trust, and establishing a rapport. Along with focusing on increasing client relationships that will achieve the organization’s objectives.