Caleb Solomon-Mcroy Email & Phone Number

Salt Lake City, Ut, Us

Provo, Utah, United States

As a Software Support Engineer, I continuously triaged and resolved complex bug reports, implementing code fixes to address underlying issues and enhance product performance. I effectively translated high volumes of bug reports into actionable feature requests, driving improvements in client experiences by developing and deploying these enhancements.I led the adoption and maintenance of production services within CI/CD pipelines, utilizing tools like Spinnaker and Kubernetes to ensure efficient, streamlined, and reliable deployment processes. By collaborating directly with client developer teams, I ensured proper product implementation and proactively mitigated potential bug reports, fostering a smoother integration experience for our customers.

Provo, Utah, United States

On the resolution team, I triaged and troubleshot suspected product bugs, collaborating with different Engineering teams to ensure the resolution of reported issues. Additionally, I coordinated and managed escalations of urgent product problems, collaborating with Engineering leadership to prioritize and assign ownership.I specialized in our advanced technical product offerings, including the Qualtrics PublicAPI, Third-Party Integrations, Mobile App Software Developer Kit (SDK), and Site Intercept. These tools empower our customers to gather end-user sentiment across diverse platforms and seamlessly integrate valuable data beyond the Qualtrics product ecosystem.I served as our Subject Matter Expert (SME) for our PublicAPI and Third-Party integrations offerings. In this capacity, I lead end-to-end resolutions for bug reports, leveraging my extensive knowledge to answer internal inquiries and collaborate with other teams to provide comprehensive responses. Proficient in Python and SQL, I frequently utilize these skills for script building as part of my SME responsibilities.Furthermore, I contributed as a Frontend Developer on our team's internal Chrome extension, streamlining workflow and serving as a launch point into our diverse internal toolset. Through my work on the extension, I have developed a comprehensive background in JavaScript, HTML, & CSS.

Provo, Utah, United States

The Qualtrics Experience Management (XM) software platform helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. As an expert in the Qualtrics XM Platform, I consulted with a variety of customers from all industries on a daily basis, providing product support to create and maintain effective workflows. Through this role, I have developed expertise in triaging and troubleshooting technical issues, and work closely with senior level clientele and employees within Qualtrics to optimize user experiences, providing world-class product support. As our Single Sign-On lead, I was responsible for maintaining and organizing the technical support for our SSO specialty, and communicating high-level needs with our managers. I served as the foremost expert on this product offering and onboarded new team members globally. Throughout my tenure in the role, I consistently surpassed quarterly expectations, leading to a performance-based promotion on an accelerated timeline.

Columbus, Ohio Metropolitan Area

Columbus, Ohio, United States

Created a comprehensive lesson plan for weekly laboratories. Kept track of the progress for over 25 students during the course of a semester. Taught weekly laboratories in which the scientific method was used to research various topics relating to introductory biology. Became a student resource for both personal success in class as well as professional development.

Columbus, Ohio Area

Columbus, Ohio

Columbus, Ohio, United States

Columbus, Ohio

West Jefferson

Grove City, Ohio, United States

Greensboro/Winston-Salem, North Carolina Area

Mebane, North Carolina

Elon, North Carolina

Bachelor'S Degree, Biology

Activities and Societies: Morrill Scholarship recipient, Latino Student Association member Sigma Tau Gamma chapter founder Phi Slamma.

High School Diploma

Activities and Societies: Senior Class President, National Honors Society, National Art Honors Society, National Science Honors Societ.