Caleb Oliphant Email & Phone Number

- Manage all aspects of billing for specific MRI Software verticals, ensuring timely and accurate invoicing.- Work closely with Finance, Legal, and Sales departments to coordinate billing for new deals, renewals, and additional services.- Meet strict deadlines to support the timely closure of monthly books for financial statement preparation.- Efficiently process all billing opportunities related to assigned MRI Software business verticals.- Understand the end-to-end revenue impact of billing, credits, and deferred revenue implications.- Identify, track, and resolve potential billing issues.- Collaborate with the Legal department to understand contracts and order documents related to fee schedules and client billing.- Work with the Sales department to accommodate client requests and resolve disputes.- Maintain client information within the billing system to ensure proper invoice delivery.- Recommend and implement improved processes and procedures.- Participate in cross-training within the department.- Handle credit card invoice payments, refunds, and mailbox administration.- Resolve internal and client inbound queries through the Service Now system.

- Develop and maintain training materials on billing system functionality for new clients.- Supervise the team in managing client billing systems, including invoice generation, payment processing, and reconciliations.- Conduct regular account billing audits and reconciliations to identify and resolve discrepancies.- Generate and analyze monthly billing reports for management.- Identify and address areas for improvement in the billing process.- Lead the team in providing exceptional customer service to clients.- Foster positive relationships with clients and build trust.- Develop and implement effective collection strategies to minimize outstanding balances.- Ensure the accuracy and integrity of billing data and client records.- Audit the teams daily, weekly, and monthly billing reports.- Analyse billing data to identify trends, potential issues, and opportunities for improvement.- Ensure compliance with relevant billing regulations and medical billing standards.- Motivate, coach, and mentor team members to achieve individual and team goals.- Delegate tasks effectively and provide feedback to improve performance.- Foster a positive and collaborative team environment.- Address team member concerns and resolve conflicts constructively.- Stay up to date on changes in billing regulations and medical billing standards.- Maintain strong relationships with other departments, such as finance and sales.- Identify and implement new technologies and processes to improve efficiency and accuracy.- Participate in performance reviews and career development planning for team members.

Overberg, Western Cape, South Africa

- Managed client billing systems from setup to ongoing maintenance, ensuring accurate and timely invoice generation.- Established and maintained client billing policies and procedures.- Captured and processed invoices for clients.- Reconciled various payments and remittances with invoices, identifying and resolving discrepancies.- Monitored outstanding accounts and implemented effective collection strategies.- Negotiated payment plans with patients and tracked progress on collections.- Provided weekly updates on accounts and payment arrangements to clients and management.- Resolved client enquiries regarding billing and payment issues.- Clarified invoices to patients, addressing discrepancies and resolving disputes.- Maintained accurate and up-to-date billing data and client records.- Generated daily, weekly, and monthly billing reports for clients and management.- Analyzed billing data to identify areas for improvement and potential issues.- Ensured compliance with relevant billing regulations and medical billing standards.

Hermanus, Western Cape, South Africa

- Facilitated the onboarding process for new clients, ensuring timely and accurate account setup.- Created and maintained client profiles on the CRM system.- Trained clients on billing system functionality and addressed any training enquiries.- Managed client billing systems, including invoice generation, payment processing, and reconciliations.- Conducted monthly account reconciliations and audits to identify and resolve discrepancies.- Generated month-end reports and provided financial reporting support to the finance team.- Assisted clients with special report requests and enquiries.- Provided exceptional customer service by answering inbound client enquiries and addressing billing concerns.- Liaised with medical aids to facilitate client requests and contractual agreements.- Negotiated payment plans and worked to resolve outstanding balances.