Viet-Anh Tran Email & Phone Number

England, United Kingdom

London Area, United Kingdom

I'm a member of the Sounding Board for the Unite Foundation's All of Us organisation. The objective of the Sounding Board is to provide advice on the direction, growth, and connectedness of the All of Us student community. The board members are individuals with similar backgrounds, passionate about helping care-leavers, care-experienced, and estranged students feel connected while studying at their respective universities.My primary responsibilities include:- Holding the All of Us Programme Manager and the Unite Foundation to account for their actions and the organisation's work to support the All of Us community.- Provide thoughts and opinions regarding actions taken and potential scoping of new work to support the community.- Be a part of meetings where I, alongside other board members, advise on the direction, growth, and connectedness of the All of Us student community.

London, England, United Kingdom

I work as a Student Ambassador, continuing my previous appointment from April 2021 to September 2022. The most notable roles I took part in as a Student Ambassador include:- Clearing Ambassador- Campus Ambassador- Care Leaver AmbassadorMy responsibilities for the above three roles were the following:- Provided front-line customer service to prospective students, answering over 50 queries daily via telephone, email, and live chat, contributing to high satisfaction rates during Clearing periods.- Coordinated and led campus tours and open days, enhancing the visitor experience and assisting with smoothly running university events.- Mentored care-leaver students, offering tailored advice and support, increasing retention rates among care-experienced students.- Collaborated with admissions teams to process sensitive applications, ensuring high accuracy when managing datasets across UCAS and Admissions platforms.

London, England, United Kingdom

I worked as a Library and IT Service Assistant at Stockwell Library for the University of Greenwich.Main responsibilities include:- Delivered IT and library support to over 200 students and staff weekly, providing solutions to technical and academic issues, including software and hardware troubleshooting.- Providing front-line assistance for software and hardware such as Office 365, plotters, wireless networking, account administration, the University Portal, Moodle, and Turnitin.- Improved library operations by ensuring efficient book sorting, reservation management, and cleanliness, contributing to a more organized and accessible environment.- Proactively identified and resolved common technical queries remotely, enhancing the user experience for off-campus students.

London, England, United Kingdom

I worked as an Employability Centre Placement Student for the Employability and Apprenticeships Directorate at the University of Greenwich.Main responsibilities include:- Promoting the directorate during events, workshops, and other activities.- Assisting with promoting various activities to students such as internships, placements, part-time roles, etc.- Assisting students with queries through telephone, emails, and front-of-house at the Employability Office. - Provided ad hoc administration to various teams within the directorate, such as the Career Mentoring, Student Ambassador, and Placement and Internship teams.- Provided core administration and backend management to the Greenwich Employability Passport (GEP) Scheme.- Provided core and ad-hoc administration for the Target Connect system, including managing pathways and course material.- Assisting with coordinating events for the directorate, including recruitment fairs, presentations, and events related to the Greenwich Employability Passport (GEP) Scheme, such as the networking event.- Building critical relationships to promote the directorate's objectives, such as equality, diversity, and inclusion (EDI).

London, England, United Kingdom

I worked as a Student Ambassador for the University of Greenwich. Some of the most notable roles I took part in as a Student Ambassador include:- Clearing Ambassador- Campus Ambassador- Switchboard OperatorMy responsibilities for the above three roles were the following:- Provided front-line customer service to prospective students, answering over 50 queries daily via telephone, email, and live chat, contributing to high satisfaction rates during Clearing periods.- Coordinated and led campus tours and open days, enhancing the visitor experience and assisting with smoothly running university events.- Mentored care-leaver students, offering tailored advice and support, increasing retention rates among care-experienced students.- Collaborated with admissions teams to process sensitive applications, ensuring high accuracy when managing datasets across UCAS and Admissions platforms.

London, England, United Kingdom

I worked as a retail assistant at the Charlton Brocklebank Branch of Next. Main responsibilities include:- Increased customer satisfaction by providing personalised service, resolving queries, and processing transactions accurately through the POS system.- Answering customer inquiries and issues.- Maintained store presentation by replenishing stock, ensuring visual merchandising aligned with brand standards, and supporting new seasonal product launches.- Delivered high-quality service to over 100 customers daily, handling transactions efficiently and ensuring a smooth checkout.

London, England, United Kingdom

I worked as a retail assistant for the Lewisham Branch of Next. Main responsibilities include:- Increased customer satisfaction by providing personalised service, resolving queries, and processing transactions accurately through the POS system.- Answering customer inquiries and issues.- Maintained store presentation by replenishing stock, ensuring visual merchandising aligned with brand standards, and supporting new seasonal product launches.- Delivered high-quality service to over 100 customers daily, handling transactions efficiently and ensuring a smooth checkout.