Callum Young Email and Phone Number

• Providing learning support to children across the curriculum in particular with maths, reading and writing, face to face and remotely.• Motivating and encouraging pupils.• Leading music lessons and finding creative ways of making them interesting.• Helping teachers to plan learning activities and complete records• Being flexible at short notice and covering for teachers during their absence and leading lessons.• Helping children who need extra support to complete tasks.• Managing class behaviour.• Trained to develop and deliver emotional literacy support programmes for pupils. • Providing cover for school office and administrative responsibilities including updating Google Classroom, MyMaths and Purple Mash.• Assisting in the running of the after-school club.• Playing a key role in influencing the children’s social skills.• Finding creative ways to play with the children and following the school policies at all times.• Senior Security responsibilities including manning phones and assisting with any queries.

Summer role• To unpack repair deliveries, remove surplus packing materials and distribute to service department.• To interpret details and enter onto computer system customer requirements on products returned for repair.• To make an assessment of work required for completion of repair, detailing conditions and specific identification marks.• To identify parts required for completion of repair after assessment through computer auto-decode system.• To move all jobs to the first relevant location, i.e. “await repair”, “correspondence”.• To match up invoices to completed repairs, pack securely and despatch in accordance with Company policy.• To input manually details of Special Delivery and Recorded Delivery hand despatch items into Post Office book.

• To deliver fast, efficient ticket sales via ticketing software (Spektrix) to all customers.• To welcome visitors to the venue and provide information as required. • To ensure that all customers received a high standard of customer service.• To process ticket sales and reservations for customers via telephone, and email, ensuring the correct procedures are followed at all times. • To recognise sales opportunities including upselling and cross selling • To up sell tickets and work with a positive sales ethos. • To display a good knowledge of the Norden Farm website and be able to advise customers on how to book online and where to find information. • To develop a good knowledge of Norden Farm’s membership scheme, promote and upsell it. • To deal with general enquiries about Norden Farm and its services, and to pass callers on to other members of staff as necessary. • To process sales of merchandise to customers. • To be responsible for a float and any monies taken during each box office shift, completing a personal financial report at the end of each working shift, ensuring all transactions and monies are accounted for.• To report immediately to the Box Office Manager (or Duty Manager) any customer problems or disputes, financial discrepancies or other significant matters.• To assist with telephone sales campaigns, maintaining detailed records of such campaigns. • To update Box Office database as required. • To act in accordance with the Data Protection Act, and the Centre's Health and Safety Policy and to carry out duties with due regard to the Norden Farm Centre Trust Equal Opportunities Policy

Summer role• To unpack repair deliveries, remove surplus packing materials and distribute to service department.• To interpret details and enter onto computer system customer requirements on products returned for repair.• To make an assessment of work required for completion of repair, detailing conditions and specific identification marks.• To identify parts required for completion of repair after assessment through computer auto-decode system.• To move all jobs to the first relevant location, i.e. “await repair”, “correspondence”.• To match up invoices to completed repairs, pack securely and despatch in accordance with Company policy.• To input manually details of Special Delivery and Recorded Delivery hand despatch items into Post Office book.

• Setting up the function room for weddings and other events as needed.• Serving alcoholic beverages, soft drinks and bar snacks to customers• Waiting during dinner service.

• Restocking shelves.• Serving on the tills and providing up-to-date advice on products.• Being enthusiastic with sales and addressing the store using the in-house PA system to help promote important promotions and offers such as the Star Gift.• Remaining calm under pressure during the busy Christmas period and when assisting with any health and safety matters in line with policies and procedures and dealing with customer complaints.• Visual merchandising during and after hours.• Being responsible for processing cash and card payments and balancing cash register with receipts.• Answering queries from customers and dealing with refunds.• Attaching price tags to merchandise on the shop floor.• Receiving and storing the delivery of large amounts of stock.• Keeping up to date with promotions and putting up displays.• Having a friendly and engaging personality when welcoming customers to the store.