Christy L. Email & Phone Number

Seattle, Washington, United States

Sr. Project Manager - Starbucks Technology

Bellevue, Washington, United States

Lead successful planning, execution, and launch of offers and promotions within the T-Mobile for Business (TFB) postpaid portfolio. Lead a team of project managers and cross-functional teams, ensuring alignment with strategic objectives and delivering impactful marketing campaigns. Drive growth in TFB product and service offerings, contributing significantly to the overall success of the company.• Orchestrate intake process for new TFB initiatives in close collaboration with Offers Steering, ensuring a seamless flow of projects into the pipeline. Pivotal role in clarifying details and next steps for emergency requests, working closely with Business Sponsors and the Steering team to expedite critical actions.• Collaborate with Business Sponsors to elevate the quality of Concept One-Pagers, meticulously reviewing them to ensure accuracy and completeness while actively resolving any discrepancies.• Delivered comprehensive Feasibility results to Offers Steering, offering actionable recommendations for subsequent steps, thus enabling well-informed decision-making.• Lead cross-functional meetings for TFB Offers, Promo, and Device Planning, providing timely updates on the status of the TFB Line of Business. Track all new initiatives from Concept to Launch, meticulously managing the Offer/Project Lifecycle and promptly identify risks while informing leadership on resolution steps.• Successfully manage and execute an average of 30 Offers/Projects per quarter within the TFB postpaid portfolio. This includes a diverse range from complex projects to essential maintenance offers, showcasing adept project management skills.• Leverage specialized Project Management expertise for the flawless execution of high-visibility Restricted Offers/Promos, including Business Internet, Go5G, and Go5G Plus. Assumed a key role in overseeing major product launches, ensuring their successful execution. Notable examples include Geotab, Multiline, Message Archiving, and Surfsight.

Bellevue, Washington, United States

Lead efforts to create exceptional customer experiences throughout the lifecycle of TFB offers and promotional campaigns. Played a crucial role in driving customer satisfaction, loyalty, and engagement by ensuring that our offers and promotions are not only attractive but also aligned with our customers' needs and preferences. This role required a deep understanding of customer and Sales behavior, strong leadership skills, and a commitment to delivering outstanding customer experiences. • Streamlined the TFB initiative intake process, ensuring seamless collaboration with Offers Steering, meticulous documentation, and prompt resolution of emergency requests.• Led cross-functional sessions, fostering alignment among TFB Marketing, CEM teams, and key stakeholders, resulting in effective planning and execution of Offers, Promos, and Device launches.• Produced executive reports, Katz Calendar insights, and weekly market reports, enhancing visibility and informed decision-making for high-impact initiatives.• Demonstrated adept project management skills, successfully orchestrating prominent initiatives such as Fall NPI, AsterX rate plans, and major product launches, contributing significantly to TFB's success.

Bellevue, Washington

Leadership role overseeing a diverse portfolio of projects and initiatives related to offers within the Consumer postpaid segment. Pivotal role that shaped offerings, drove strategic goals, and ensured the successful execution of projects. Required a deep understanding of the telecommunications industry and a proven track record in leading complex projects to fruition.• Ensured smooth program flow by collaborating with Offers Steering to oversee new intakes and promptly clarify time-sensitive emergency requests.• Maintained meticulous records by systematically assigning Clarity PR numbers to approved initiatives and resolving discrepancies in Concept One-Pagers, enhancing documentation quality.• Collaborated extensively with cross-functional teams to identify initiatives requiring in-depth analysis, ensuring resources were allocated effectively.• Facilitated Offers Feasibility assessments, streamlining evaluations of program viability and providing actionable recommendations.• Orchestrated the allocation of supplementary resources for Offers Feasibility as necessary, optimizing resource utilization.• Delivered comprehensive status updates during Offers Steering sessions, offering valuable insights into Feasibility outcomes, and making astute recommendations for future actions.• Pioneered Offers University for comprehensive training, established PM Handoff processes, and formulated launch readiness protocols, contributing to process improvements.• Orchestrated the successful launch of an average of 30 Offers per quarter, ranging from complex projects to impactful maintenance offers, showcasing effective project management skills.

Bellevue, Washington

Orchestrated the strategic planning, execution, and optimization of IT projects and assets. Managed a diverse portfolio of IT initiatives, ensuring their alignment with organizational goals, and optimizing the entire IT asset lifecycle. This role required a seasoned technical leader with a strong understanding of IT project management, asset management, and a commitment to driving efficiency and innovation within the IT domain.• Collaborated closely with stakeholders to streamline the intake of new opportunities, guiding them through governance and funding processes effectively.• Contributed to strategic planning, project alignment, and prioritization within the Enterprise Information Technology (EIT) Portfolio, engaging in senior leadership discussions when necessary.• Provided executive-level and stakeholder visibility into portfolio health and status, highlighting critical issues and insights, fostering informed decision-making.• Proactively identified and implemented actions to improve service delivery quality based on monitoring, reporting, and management insights.• Skillfully managed the Change Management process and assessed project capacity within the EIT portfolio, ensuring a structured approach to change.• Generated comprehensive lifecycle dashboard reports, facilitating strategic progress tracking, and collaborated with project teams to ensure data accuracy for informed decision-making.

Bellevue, Wa

Critical role in planning, coordinating, and executing the release and deployment of Enterprise Information Technology (EIT) projects and applications. Responsible for ensuring a smooth and efficient release process, minimizing risks, and maximizing the value of each release. This role required a seasoned project manager with strong leadership, technical, and organizational skills to drive the successful delivery of EIT releases.• Proficiently managed Enterprise releases, emphasizing quality, scope, schedule, and resource management while fostering collaboration across diverse teams and locations.• Devised and maintained meticulous Release Plans, enabling well-informed go/no-go decisions through the use of matrices, KPI measurements, and strategic checkpoints.• Functioned as a crucial liaison among functional groups, prioritizing the safeguarding of the production environment, and proactively identifying and addressing potential risks, including last-minute changes.• Skillfully oversaw Night of Deployment (NOD) releases, coordinating over 300 resources and stakeholders for the successful delivery of offers and projects across multiple Retail/Web applications.

Bellevue, Washington, United States

Critical role in overseeing the end-to-end execution and successful delivery of EIT projects. Lead project teams, managed resources, and ensured that projects are completed on time, within scope, and on budget. This role required strong leadership, technical expertise, and a keen focus on driving project success while aligning with strategic business objectives.• Played a pivotal role as the primary liaison representing EIT within the Enterprise project team, ensuring seamless communication and collaboration.• Demonstrated advanced Project Management expertise by leading and driving the successful implementation of critical projects, including SS50 Grand Central, Device Recovery – Phase 3, and three consecutive releases of B2B Corporate Liable EIP Expansion. These achievements underscore your leadership and project delivery capabilities.

Seattle, Washington

Oversaw the planning, execution, and successful delivery of projects related to brand management. Lead cross-functional project team, managed resources, and ensured alignment with the brand strategy and objectives. This role required strong leadership, strategic thinking, and a deep understanding of brand management within the coffee industry.• Spearheaded "Project Egg," a groundbreaking coffee machine/device development initiative, collaborating effectively with cross-functional teams in marketing and branding to ensure its remarkable success.• Led efforts to create innovative coffee products encompassing beverages and hardware by working closely with R&D, Print Production, Creative Development, and Commercialization teams.• Directed project teams in executing intricate programs aimed at enhancing profitability, showcasing strategic leadership in delivering tangible business benefits.• Ensured precise adherence to timelines and budgets, closely monitoring project progress and costs, while maintaining adaptability to changing project needs, resulting in successful outcomes.

Bellevue, Wa

Strategic role in overseeing and optimizing the intake and management of projects across the organization. Lead the development and execution of portfolio management strategies, ensuring alignment with corporate objectives and efficient resource allocation. This role demanded strong leadership, strategic thinking, and a deep understanding of portfolio management in a dynamic enterprise environment.• Oversaw an extensive enterprise project portfolio and roadmaps for IT, comprising over 50 projects with a $225M annual budget. Also managed portfolios for various projects, totaling $20.7M annually, ensuring alignment with organizational goals.• Utilized Clarity and SharePoint to meticulously handle Intake requests, conducting rigorous cross-functional analyses, prioritization, funding, and resource planning to drive project success.• Fostered strong relationships with key business areas, facilitating meetings and interviews with sponsors. Collaborated effectively with various teams, ensuring seamless project delivery and a collaborative work environment.• Assisted Business Sponsors in crafting Business Opportunity Vision documents, providing informed advice through insightful analyses, cross-functional impact assessments, and data-driven project trade-off decisions.• Managed comprehensive project impact assessments across the Enterprise, gathering essential documentation, defining project milestones, and ensuring alignment with organizational objectives.• Successfully led various significant special projects, demonstrating adaptability and leadership, and received prestigious accolades and recognition for outstanding contributions, including the Team Rock Star Award, PMO of the Year runner-up, and the T-Mobile Values Award.

Bothell, Wa

As the leader within the Service Management Office (SMO), I optimized IT service management processes, aligned with industry best practices, and drove continuous improvement initiatives. My key accomplishments include:* Oversaw a diverse project portfolio, effectively managing incoming requests and ongoing projects while ensuring seamless progress tracking.* Orchestrated Feasibility/Capital Assessments meetings, collaborating with Resource Managers across the SMO to gather critical project impacts and costs.* Communicated operational impacts to business partners, contributing to well-informed project prioritization aligned with organizational goals.* Assisted in the end-to-end funding process, meticulously tracking project progression from concept to successful deployment for seamless execution.* Developed comprehensive Senior Leadership reporting, including KPIs, dashboards, project health, and approved project lists, enabling data-driven decision-making.* Facilitated Resource Alignment meetings, ensuring optimal engagement of SMO resources at strategic junctures, enhancing overall project efficiency.* Leveraged Clarity for Resource Management and Capacity Planning, streamlining resource allocation with technology.* Played a pivotal role in establishing and continuously improving Governance and Portfolio Management processes and guiding principles for the SMO, fostering efficient operations.* Acted as the SharePoint Admin for the SMO Governance site, ensuring effective communication and dissemination of established processes and principles.* Demonstrated adept Project Management skills by successfully leading critical projects, including New Server installation, Oracle Identity Manager, PROPAG07/09 Server Upgrade, TSTPAG02 Server Implementation, Procms01 Installation, Superdome Installation for Samson, MAF Usage Migration, 595 IBM Seed Server, and Samson Read-Only Refresh.

Redmond, Wa

* Work directly with internal customers to understand the business environment and needs. Initiate work by documenting high level business requirement and presenting to the Preliminary Solutions Impact Team to gain time and cost estimates. Present findings to the customer. Assist team and customer in business case development.* Work with the business to clarify requirements and ensure alignment with business and IT goals. Work with other IT teams and/or outside vendors to ensure smooth implementation. Facilitate meetings with a variety of participants. Participate in testing efforts to minimize customer impacts. Utilized Project Management skills and led project teams in the following new products and services projects: * Development Projects - IPP/EDI/Home Banking, Lockbox Conversion, Buyer’s Remorse Policy, Carryover Minutes, End of Bill Cycle Voluntary Cancel, Exodus, MTM/GCO GCAR Expansion* Regulatory Projects - 500 Numbers, SAPAAP (Self Activation), VP/Downloadables/#121, WTFS – Abbreviated Dialing Wireless Toll Free Service* Sustainment Projects - expiring consumer rate plans, launching new consumer features, launching new consumer rate plans, and managing the exception management reporting campaign. Received the Spirit of Excellence and Circle of Excellence awards for launching the new GSM American National rate plans. These are the top awards that can be awarded within the company.

Redmond, Wa

* Provided technical support for internal and external customers on the following internal systems and customer facing applications: WIN CD, World View, Extranet Advantage, Laser, Laser Reports, BEST, ENBO, and Small Business Buy application. * Performed User Acceptance Testing by participating on cross-functional project teams implementing new software releases and/or web based applications. Identified possible fixes or enhancement to the product before releasing to the customers.* Acted as SME for web based applications which included Extranet Advantage, ENBO, and Small Business Buy application.

Redmond, Wa

* Monitored open orders in the Laser Enterprise application to ensure closure in a timely manner to meet AW company and customer expectations.* Acted as a liaison between AW Partner/Affiliate Markets, National Business Services, and National Program Managers.* Acted as an escalation point for Business Care, National Program Managers, AW Partner/Affiliate Markets, Account Executives/Sales Representatives, and Telecom Managers.

Bachelor'S Degree, Communications

Pmp (Project Management Professional) Certification

Csm (Certified Scrum Master)