Calvert Quist Email & Phone Number

Mesa, Az

Mesa, Az

- Support business usage of applications both the front end and back end. Applications include Sharepoint 2010/2016/Sharepoint Online, Confluence Wiki, Salesforce, Quickbase, ServiceNow, Agiloft ticketing system.- Use HTML and Javascript to create customizations for Sharepoint.- Use Visual Studio, C# and Visual Basic and Powershell to create tools to assist application support in optimizing processes.- Use SQL queries to create reports and extract data as needed.

-Initiating and managing conference calls between the customer and the system engineers, escalating tickets to the correct organizations, determining the correct groups to involve, and driving the issue to resolution.-Diagnosed incident and problem tickets for proper routing to the correct resolution group and the initiation of the business continuity and incident management processes.-Created incident report and, provided to Technical Management, detailing who joined the bridge, what initial issue was, what resolution was and what tasks were given out as a result.-Performed reactive incident management functions including the management of crisis bridges, escalations, providing internal and external notifications according to SLA requirements.-Utilized the ITIL Methodology to recognize process inefficiencies and prepared process improvements based upon KPI’s, OLA’s and SLA’s for process and customer service improvements.-Maintained the Service Desk’s Knowledge Base and developed web based tools that automated processes and improved the quality of service. This included training Service Desk staff on process changes and new tools.

-Technical support for website hosting and tools for construction website for the end users.

Phoenix, Arizona Area

-Tier 1 Technical Support for end users of ATT products. Internet, CVOIP and IPTV, Wireless and wired connections, Email, etc

Mesa, Arizona

-Trained and supervised 18 enumerators in the work of collecting census data. -Assigned two assistant crew leaders to help split the work of meeting daily with each enumerator to collect work done that day.-Met daily with assistant crew leaders and struggling enumerators to collect work and assist in learning and performing their duties.-Crew was the most accurate of any crew under my district leader.

Phoenix, Arizona Area

Mesa, Arizona

-Configuration Manager ensuring that we only used the approved parts that were noted in the documentation from the engineers.-Primary interface with suppliers. Ensured all necessary inventory items were sent to suppliers and then did quality inspection on final products.-Inventory management and some purchasing.-Designed and implemented a Database to manage inventory-Experience preparing documentation to present to customer inspectors.

Associate Of Applied Science, Computer Programming

Graduated with Distinction

High School Diploma