Calvin Giovanni D'Almeida Email & Phone Number

Washington Dc

• Microsoft 365 & Azure Active Directory (Large scale multinational 150+ users enterprise)• Kaseya RMM (Remote Support)• Microsoft 365 Active Directory & Azure AD proficient• Hybrid cloud infrastructure management• Multi-support point of contact for on-site and remote users. • Powershell Scripting• Exchange, Sharepoint, Teams experience. • Dell product expert

Alexandria, Virginia, United States

Small Business Network Setup & Management Experienced in remote management software such as Acronis, Datto RMM, Jumpcloud, BitDefender to deploy and manage new and existing equipment as well as provide on-demand assistance to small businesses. Microsoft Office 365 & Azure Active Directory experience for small to medium sized businesses Provided remote and on-site support for user and equipment ranging from servers, Synology NAS, Untangle firewalls. Used my knowledge of Comptia Network + and Security + to provide insights and recommendations for optimal security. Experienced in Windows, macOs devices, from setup to maintenance and repair. Used Repairshopr as a ticketing system to track tickets, document work done and write documentation for knowledge base. Experience with Sharepoint, Exchange, Office365

Alexandria, Virginia, United States

Managed IT ServicesSmall Business Network Setup & ManagementPax8, Acronis, Datto Remote Management, JumpcloudMicrosoft Windows ManagementRemote, On-site Desktop Support Small Business & ResidentialOnsite computer solutions for Windows-based PCs and Apple computersNetwork installation and maintenance (wired, wireless, LAN, WAN)Data recovery and loss preventionVirus protection and Spyware/Adware removalComputer security enhancementPC Hardware and software fault isolation and repairSystem repair and upgradesSoftware upgrade and installation

Silver Spring, Maryland, United States

Washington D.C. Metro Area

• Put customers at the center of everything I do and work with them to meet and exceed their financial needs and goals.• Excellent risk management skills• Responsible for coaching fellow team members on establishing and maintaining great customer experience, as well as following policies and procedures.• Stage Directing to ensure customers are directed to the right team member to efficiently assist them.• Promote team member growth via opportunity feedback and positive reinforcement.• Help solve customers’ issues and provide proper resolution or escalation to their complaints.

Washington D.C. Metro Area

Exhibit excellent customer service skills, taking the time to listen to and understand our customers’ questions and requests to serve them the best possible way. Process standard teller transactions for customers such as deposit and withdrawals, check cashing, commercial deposits, change orders. Quickly built great relationships with the regular customers and remembered their names on their subsequent visits. Properly processed transactions with attention to detail and made sure my customers were satisfied with my help. . Roving position allowed me to meet and learn from different lead tellers, bankers and managers from various branches across the Downtown DC branches. Put the customer first and always make sure I go above and beyond to meet l, or even exceed their financial needs and goals.

Bachelor'S Degree, Accounting

Associate Of Science (A.S.), Accounting