Cameron Anderson Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Escalation point, mentoring and coaching for global L1/L2 technicians to assist lower call recurrence and improve the quality of service and end user experience from IT Support.
• Supporting global user base whilst being flexible and understanding of requirements and timelines of requests to unblock and enable users.
• Delivering and implementing a variety of internal IT projects to further the ITSM/ITIL framework to the global user base, including process documentation as part of… Show more
• Delivering and implementing a variety of internal IT projects to further the ITSM/ITIL framework to the global user base, including process documentation as part of cross functional uplifts of existing platforms.
• Executive/VIP Support, primary contact for the GLT/SLT, with a highly customised, clear, concise and understanding experience whilst operating with tight deadlines to resolve issues. Show less

Melbourne, Victoria, Australia

• Managing multiple projects with BAU tasks to facilitate a fast-paced environment and delivering within expedited timeframes.
• Developed a strong customer centric and user outcome focused culture within the Global IT Support team.
• Engaging on-shore and overseas vendors for global distribution of hardware & software requirements, and liaising with internal contractors to assist with internal triaging and diagnoses of systems.
• Executive/VIP Support, primary contact for the GLT/SLT,… Show more
• Executive/VIP Support, primary contact for the GLT/SLT, with a highly customised, clear, concise and understanding experience whilst operating with tight deadlines to resolve issues. Show less

Sydney, Australia

• Fostering a better relationship with existing customers, and growing relevance
• Acquisition of net new customers, developing engagement strategy, business case and solutions
• Project management and coordination within existing customers
• Identifying key components of customer infrastructure & process to be redesigned and implemented to streamline customer success.

North Sydney

• Supporting 45 Cisco resellers in Victoria, driving pipeline generation and growing potential opportunities
• Furthering the relationship, and developing these existing resellers, working with our partner-aligned team to upskill them to deliver the highest quality solution to our customers
• Liaising with internal resources, engaging them on opportunities to assist with accelerating the sales cycle, upselling our solution.
• Working with partner resources to develop strategies to… Show more
• Working with partner resources to develop strategies to target specific verticals within our Victorian customer market to assist with scalability / enablement Show less

North Sydney

• Driving growth within 140 resellers across NSW & ACT, having a Cisco footprint and assisting them with any queries regarding process / product / support
• Generating pipeline and opportunities within these partners and accurately scoping out customer requirements
• Developing relationships with these resellers and onboarding, accelerating the sales cadence
• Engaging with variety of teams to ensure that the solution being put forward to the customer is the most effectual and solves a… Show more
• Engaging with variety of teams to ensure that the solution being put forward to the customer is the most effectual and solves a business issue for them with minimizing risk. Show less

• Understanding and documentation of reported issues from the planners (end users and customers), prioritisation of resolution of issues with the technical teams based off-shore
• Interfacing with the technical team and clients to ensure that all the business requirements had been gathered
• Analysis of the new versions of XPLAN to develop training material and procedures for the team for future roll-outs
• Short learning curve to understand the XPLAN package, enhancement pipleline… Show more
• Short learning curve to understand the XPLAN package, enhancement pipleline and Financial Planning industry Show less

Harbourtown, Gold Coast

• Business development role to promote marteting campaigns for Real Estate timeshares situated on the Gold Coast
• Responsible for the training of new recruits
• Building team rapport and setting an example for members of the team

Bundall, Gold Coast

• Investigated and fixed a persistent issue with the companies lead generation reporting system
• Developed a new process for the import of the leads into the operational system and new reporting structure
• Developed a website template for use in their new branches of operation
• Customer Service role responsible for telesales and lead development
• Developed a strong sense for customer satisfaction and rapport building with customers and fellow staff
• … Show more

Bachelor'S Degree, Information Technology - Information Systems And It Management

Activities and Societies: Vice President of Bond Casual Gaming Society (BCGS) Secretary of Bond Information Technology Society (BITS)

High School