Cameron Ferguson Email & Phone Number

Belfast, Gb

Belfast, Northern Ireland, United Kingdom

- Monitor and triage alerts in the customer’s environment- Identify and escalate critical incidents- Communicate effectively with team members, management and stakeholders- Recommend enhancements to SOC security processes, procedures and policies. - Provide further detail on incidents should they arise, this can include, basic-level sandboxing, IP reputation or further detailing of IOCs. - Provide base-level remediation e.g. blocking user accounts or isolating servers, using EDR/XDR- Analyse and report on anomalous behaviour. - Determine and direct advanced remediation and recovery efforts (with assistance from tooling and/or Level 2)- Investigate alerts using SIEM, data visualisation, pattern analysis and automation.

Belfast, Northern Ireland, United Kingdom

- End-to-end Network Monitoring and Proactive Incident Management: Orchestrated end-to-end network monitoring, promptly identifying potential issues, and expertly managed critical and major service outages. Ensured swift resolutions, optimizing network reliability.- Effective Cross-functional Collaboration: Actively collaborated with cross-functional teams, providing clear technical communication, and ensuring customer satisfaction.- Expert Level 2 Support: Specialized in resolving complex network issues promptly and served as a key escalation point for critical challenges.- Proactive Security Measures: Proactively identified and addressed network vulnerabilities, enhancing Information Security within the Fibrus Network.- Network Optimization: Collaborated with senior network engineers to optimize performance, contributing to future network technology development.

Lisburn, Northern Ireland, United Kingdom

- Provided comprehensive remote and onsite support, resolving diverse software, hardware, and network issues.- Spearheaded critical security updates based on vulnerability reports, deploying Multi-Factor Authentication (MFA) solutions, enhancing client security significantly.- Configured and monitored SonicWall Firewalls to ensure adherence to specifications and robust network security, with site-to-site VPN reliability.- Managed Windows Server environments, including Active Directory/Group Policy, IIS web servers, DHCP, DNS services, Onedrive, and SharePoint, ensuring seamless network functionality. My SSL certificate management heightened security in client environments.- Collaborated to bolster Information Security measures, implement best practices, and advise on security enhancements.- Optimized Microsoft 365 environments, including Onedrive and SharePoint, for clients, ensuring seamless productivity and data integrity.- Utilized advanced tools such as Wireshark for network troubleshooting, Trend Micro/Webroot for Endpoint security, and SpamShield for email filtering to promptly diagnose and resolve connectivity and security issues

Belfast, United Kingdom

Belfast, Northern Ireland, United Kingdom

Providing onsite and remote support to clients over a range of multi function devices. In this Role I provided support to clients with printing, scanning, network and hardware faults.

Belfast, United Kingdom

Ou Level 6 Bsc (Hons) Cyber Security And Networking Infrastructure, Information Technology, 2:2

Ou Level 5 Foundation Degree In Cyber Security And Network Infrastructure, Information Technology, M

Ocr Level 3 Cambridge Technical Extended Diploma In It (It Infrastructure Technician), Information Technology, Mm

Ocr Level 3 Cambridge Technical Extended Diploma In It (Software Development), Computer Software Engineering, Ddd

Education record