Cameron Ferguson 🟡🔴/🟢🔵 Email & Phone Number

United Kingdom

Peterborough, England, United Kingdom

Leamington Spa, England, United Kingdom

Leamington Spa, England, United Kingdom

Project Manager Lab Resiliency

Leamington Spa, England, United Kingdom

Cambridge, England, United Kingdom

Cambridge, England, United Kingdom

I am currently leading a Logistics Team at the Anne Mclaren Building in Cambridge working with AstraZeneca and Cambridge University as a part of the Covid-19 Testing.Main Responsibilities: - Receiving delivery of 15,000 test samples per day - Processing the samples with specific time frames - Keeping the team highly motivated for 9 hours a day - Constant contact with the scientists to ensure we are going at the speed they require - Achieving results in a high pressure environment - Providing a service to the scientists by gathering consumables and sending them through into the labs for use as and when needed - Completing a daily stock count of consumables

Cambridge, England, United Kingdom

Managing a team of 4 Floor Captains to provide outstanding customer service to AstraZeneca within a brand new building located in central Cambridge.Main Responsibilities Include: - Being on hand to provide assistance with meeting room technology - Ensuring meeting rooms are set to the customers needs with any equipment and stationery required - Hosting external guests for internal customer around our building ensuring they get to their required meeting on time - Completing building inductions for new customers and welcoming them to the workspace and ensuring they know all the safety information - Hosting events within our restaurant from Coffee mornings to 3 Course Dining - I am also the Fire Marshall and First Aid trained for this building

Manchester, Greater Manchester, United Kingdom

• Daily capacity planning around team performance and available working hours• Quarterly strategy planning and presenting to board members• Communicating directly with brokers to build relationships and ensure a smooth and effortless customer journey• Handling Broker complaints providing high quality and low effort customer service• Face to face Broker meetings to discuss business deals and finalise policies• Networking between offices in Manchester, Glasgow, Bristol and Halifax• Leading my team to hit Quarterly financial targets• Providing training to 100 Underwriters around Customer Excellence

Peterborough, United Kingdom

• Completing side by side coaching to ensure full employee engagement is achieved• Leading a team of 15 Customer Experience Representatives to achieve set targets• Handling customer complaints and providing excellent customer service• Completing monthly MI Reports • Listen to calls and provide one to one coaching feedback• Take part in recruitment to help select future staff for the business• Setting up individual personal development plans• Investigating any form of dissatisfaction to ensure the customers experience is improved• BGL Leading Our People qualification

Peterborough, United Kingdom

I joined Beagle Street from day one when they started to build a contact centre team, I was a part of the growth of Beagle Street from the first ever sold policy to introducing technology such as Live Chat. I was involved in testing the customer and aggregator journey bot internal and external before the go ahead to go live. I had a crucial role in price testing and ensuring our rates were pushing through the correct prices from all ends of the spectrum. I stepped up within the team by starting to help team leaders with their day to day tasks such as side by side coaching on calls and providing feedback to my peers. • Answering inbound sales, customer service and claims calls• Making outbound sales and customer service calls• Handling written and verbal complaints within company and FCA deadlines and escalating if necessary• Investigating any form of dissatisfaction to ensure the customers experience is improved• Completion of weekly MI reports for purchase trends and aggregator feedback• Auditing consultant calls and administration work and providing necessary feedback• Setting up individual personal development plans• Deputising the team leader in absence• Direct Customer/Team liaison consultant for outsourcing sales company

Peterborough, United Kingdom

• Answering inbound Sales, Customer service, Re-quotes and renewal calls from across all brands regarding Car, Van and Home insurance• Providing outstanding customer service on all calls• Going above and beyond for all customers• Handle customers personal details such as bank details• Achieving monthly KPI targets by monitoring my own progress• 90% or more on my call quality

Halifax, United Kingdom

• Marking recorded calls of the advisors ensuring they were following FCA guidelines and completing calls compliantly• Provide feedback (Good or Bad) to the advisors on the calls marked • Take over calls for advisors to verify with the customers they were happy and fully understood what they were buying• Collected bank details from the customers and set up the cover on behalf of the advisors