Team lead for the Emirates product in Glasgow looking after 10 agents and thousands of passengers and their luggage plus one massive A380 daily to and from Dubai. Providing service excellence and safety. Living daily the values of Emirates: Excellence, Agility, Innovation, Leadership and Reliability. Helping the airline in their mission to ‘Maintain international recognition as one of the leading aviation and security services business, in the world, and set a benchmark within the industry.

Responsible for multiple airlines customer experience on the ground. I make sure,within my power, that needs are met and aircraft leave in time. OTP is imperative. Excellence and accuracy are imperative and knowledge of multiple airline policy of the utmost importance. Flexibility and concept of the bigger picture. I do it.

Equity release