Cameron Ortega Email & Phone Number

Redmond, Washington, United States

Bellevue, Washington, United States

Enhanced Sprinklr tagging process to enhance reporting KPIs and improve overall performance; Tagging improvements allowed for increased visibility into trends and topical product needs from the community while divulging on user experience pain pointsImplemented Sprinklr onboarding and training for Programming workstream, developing best practices and QA processes to ensure content is streamlined across all operated channelsExecuted Director request and vision for combination of two separate Community Manager workstreams (Microsoft 365 products and Microsoft Cloud products), developing documentation, cohesion, and roster implementation for approach on proactive/reactive management of 40+ product channel communities on Twitter, LinkedIn, Instagram and Facebook

Bellevue, Washington, United States

Developed processes to meet demands of COVID, with increased customer traffic and dialogue for Microsoft TeamsNurtured growth of the Excel social community 391%, from 37k to 182k, M365 Instagram 17%, from 341k to 396k, while launching Teams IG and Viva LinkedIn social presencesPartner with client stakeholders to strengthen social communities, analyzing and presenting campaign data and reporting across multiple social platformsExecution of editorial calendar and ensuring content maintains brand standardsImplemented engagement processes for high priority communications during Microsoft Ignite and Build events going virtual

Bellevue, Wa

Developed and shared best practices during Microsoft 365 Social Team implementation. Progressed skillset by assuming the role of programming through Wrike, Opal, and Sprinklr to ensure meeting client deadlines. • Monitor social platform channels for comments and questions, writing copy for multiple brand handles while contributing to Creative concepts based on trends• Partner with client stakeholders to strengthen social communities and engage with audience during major product updates and launches• Participated in high priority communications during Microsoft Ignite 2019• Track sentiment and product trends, contributing to shareholder monthly reports

Greater Seattle Area

As the sales and marketing manager for the Greater Seattle area, I am responsible for producing Samsung sales in corporate owned Verizon doors in the Western Washington. Assist with in store and out of store training on product knowledge and unique selling points to drive awareness for B2C. Align with Verizon Small/Medium Business and B2B teams on approaches and Samsung solutions for enterprise. Collaborate with peers to develop best practices and quantifiable data from field to present to account team and stakeholders. Lead local events, marketing products to fit into needs of customer and channel partner. Facilitate and lead C-Level and Executive store visits with members from HQ. Train, partner and disperse communications to regional executive leadership of partner channels surrounding latest products and offerings.

Bellevue, Washington

Utilizing Sprinklr, my team is relied upon to understand cultural trends of all social networks and relay those trends to stakeholders. While performing our Social Listening duties, we are tasked with vetting users and communicating with a specialized and specific brand voice.Other duties:• Assist with content development and contribute to themed narratives• Participating in real time interactive engagement with users through curated content and responses• Creating daily, weekly, and monthly reports of growth and engagement on a variety of platforms• Mastering the concept of “brand voice” and using it for multiple accounts

Kirkland, Washington

Igloo Rolls is a Thai rolled Ice Cream Company. It was founded in June 2016 and began making revenue soon thereafter. Being a startup, Igloo Rolls has faced a healthy share of adversity but has continued to persist. Since founding and running multiple aspects of the business, I have familiarized myself with a variety of business acumen. I managed product research, development and placement, procurement and negotiations of raw materials, inventory management, event preparation and logistics, sales trend analysis, customer and event sales, and technical support. Gathering customer insights through in person and social media communication played a key role in developing flavor experiences desired by the customer base.Other successes:• We earned 2000+ social media followers in first year organically.• We have participated in events hosted by USC events (Sasquatch Music Festival), Saturn Barter, and Piranha Blonde (Taco Libre).• We have established partnerships various brands such as Jameson Irish Whiskey and Morning Glory Chai to cross promote each other.

Greater Seattle Area

Responsible for Samsung sales in all corporate owned T-Mobile doors in the Western Washington, greater Seattle area. I have strategically partnered with the Director of Sales and 5 market District Managers in my territory in order to communicate quotas, market plans, and training tactics. Connecting with upper level T-Mobile management on a business level as well as a strategic social media level portrays an important bond of familiarity to sales reps in stores, with more than 75% of the sales force being millennials. • Contributed to social media following of over 15k on various platforms• Lead HQ Korea Marketing/Sales/L&D divisions throughout Seattle market during launch in 1 of 8 prioritized regions• Head Market Learning Center trainer in Washington for T-Mobile new hires• Signed up over 350 active users on mobile app training module • Implement marketing materials in field and execute marketing strategy from account teamHonors and awards:• Q3 Team MVP for accomplishments following 1st half launch and work leading into 2nd half launch.• Nominated to represent team at CES '17 and educate consumers on wearable portfolio.• Nominated to represent team in NYC for Unpacked event for Note 8 unveiling.

Bellevue, Wa

Implement field marketing programs with the goal of meeting sales targets in assigned territory and region. Major responsibilities include product training, gathering market intelligence, building business relationships with carrier partners, and evangelizing the Samsung ecosystem. Influence sales and brand awareness by hosting flagship device launch presentations, promotional events, daily store training, incentives to generate incremental revenue, and participating in trade shows.• Implemented demand generation incentives with minimum ROI of 200%• Trained and assisted in on-boarding process for Samsung new hiresHonors and awards• Q1 and Q4 2016 District MVP• Q2/Q3 2016 District Overall Top Performance; top 5% rank in company• Promoted to T-Mobile Dedicated team; top 10% market in country