Cameron Pascoe Email & Phone Number

Auckland, Nz

Auckland, New Zealand

A senior position in the Finance team the responsibilities of this position are to ensure the seamless delivery of services to our clients. Providing commercial advice for pricing of services, ensuring that the onboarding, and offboarding of those services is completed correctly and that we maintain the correct level of inventory to ensure that we meet our service obligations. Key Deliverables:* Manage Contracts Administration activities: * Timely contract bookings and renewals including backend vendor support * Driving cost efficiencies where possible through vendor engagement whilst still meeting internal obligations of a Cisco Attach Rate (100%) and Renewal Rate (67%) set for Cisco VEA program * Maintaining of contracts data in SAP, ITSM and Manage Centre * Driving adoption of standardised tools and processes. * Meeting Business expectations on pricing margins whilst still being competitive in the marketplace and following NTT global pricing models.* Communicate with other Contracts Stakeholders to ensure they are aware of upcoming renewals. * Produce reporting on aged contracts to Senior Management * Participate in Renewals tracking meetings. * Report on current progress for contract renewal.* Accountable for delivering a successful onboarding process for TaaS and One.Govt services for clients. * Onboarding of new services * Offboarding services. * Ensuring that billing is correct for any service changes which have occurred.* Relationship Management * Engage with Clients to measure the success of frameworks and change programs * Constant engagement with region and group for alignment of tools, frameworks and programs.

Auckland, New Zealand

The primary responsibility of this position is to assist with the development of and ensure the implementation of the strategy on the design of Dimension Data services, processes and other aspects of the service delivery assurance management and delivery efforts. This is a senior role in the Service Operations business unit supported by a team of direct reports.Key Results:* Contributed to the service design strategy for the business to ensure profitable growth and operational effectiveness. Encompassing all elements relevant to technology service delivery: * How a planned service solution interacts with the relevant business and technical environment * Service management systems required to support the service * Processes which interact with the service and technology * The architecture required to support the service * The supply chain required to support the planned service* Collaborating with a variety of stakeholders to develop service delivery standards and processes that fall in the service design model and ensures the adherence to the service design strategy. * Assisted the development of the service strategy plan for clients, translating conceptual needs into a distinctive cost-effective set of connected capabilities and resources to satisfy those needs.* Providing input into the service strategy goals of Dimension Data, identifying opportunities for services which should be offered to specific client/client segments based on the results of a strategic service assessment. * Maintaining and developing a service catalogue to provide accurate details, dependencies and interfaces of all services made available to clients. Ensuring that the relevant processes, prices, deliverables and contract points have been established and are adhered to.* Gathering feedback from clients and external service providers and looks at ways to improve services offered. Focusing on a client centric service design approach.

Auckland, New Zealand

This senior role in the Managed Services Team is focused on enhancing the business users’ experience, ensuring that all standard services sold to clients can be operationally delivered whilst ensuring a reasonable profit for Dimension Data. Maximizing client satisfaction by identifying and addressing any gaps in service delivery.Key Results:* Key resource in addressing key client issues, realigning internal services to address concerns. Focus on long term delivery of services and continual improvement.* Management of offshore Global Delivery Teams. Negotiating and management of the scope of the services delivered from various outsourced teams, ensuring that delivery and utilisation targets are met.* Acting as a conduit between internal stakeholders, working closely with various business units to help deliver appropriate services as expected by clients.* Mentoring and guiding other client delivery managers, utilising a deep understanding of service capabilities of the Dimension Data organisation to ensure client satisfaction.* Provided leadership teams with guidance in relationship to service delivery.* Development of multiple management reports for leadership team to show progress towards KPI metrics – current workloads, Work in Progress, Service Credits, Client Net Promoter Scores. * Development and documentation of key business processes – identifying gaps in existing processes. Reducing risk to Dimension Data reputation by putting in place auditable processes. * Prioritised and agreed IT service levels, negotiated contracts and developing effective relationships with external suppliers.

Senior executive role reporting to the CIO, and managing a multi team portfolio of 25 staff. This strategic role is focused on enhancing the business users’ experience, ensuring that long term strategic plans and short term tactical plans align technological solutions to business goals.Key Results:* Key point of contact for delivery of day to day business as usual IT Services to Business Leaders, and translating business strategy into implementation and operational plans.* Member of IT Security Council. Analysing and managing organisational risks, reviewing and recommending policies, procedures and standards. * Led and developed a high performing Service Management Team.* Provided learning and improvement opportunities to strengthen CHH / Oji leadership capacity and service management capabilities.* Partnered with the business to communicate business strategy and created alignment between business and IT.* Prioritised and agreed IT service levels, negotiated contracts with external vendors.* Defined and maintained an effective business engagement model in consultation with the businesses.* Ensured consistent cost effective delivery of all services to CHH, with focus on continual improvement. * Stakeholder involvement in projects - ensured that projects were aligned with business strategy, keeping abreast of project progress, cascading information to others who need to know and managing communication throughout the life of the project.* Provided leadership teams with guidance in relationship to Information Services.* Cost Centre control and budgetary management – forecasting and planning both CAPEX and OPEX.* Championed ITIL processes of Incident, Problem and Change – reviewing and improving existing frameworks. Negotiated with various business units to co-ordinate change.

Auckland, New Zealand

This senior role managed the people, systems, processes and resources of CHH to facilitate safe, efficient and effective service delivery, meeting the demands of the business within organisation constraints, maximizing investment in the infrastructure. Undertaking change management and quality improvement work as requiredKey Results:* Managed the delivery of daily technical Infrastructure services for CHH using ITIL support processes * Ensured that day to day maintenance, administration and support for users of the Server and Desktop services as well as support for Control Systems PC’s.* Provided guidance and leadership to the Operations Teams, * Managed a team of 5 direct reports and a complete team of over 30 engineers. * Developed a new Business Continuity Team to deliver proactive services to the business.* Worked with internal teams to identify operational service improvement opportunities with the goal of risk reduction. * Ran service improvement projects with operational resources when possible, providing a more stable system, improving our ability to recover systems after a disaster.* Key stakeholder in establishing the CHH Security Team. Through which a new process of Server and Desktop Patching has been implemented, dramatically reducing risk to CHH. * Process development for the delivery of a Site Maintenance initiative. * Direct Budget Management: Site Environmental, LAN Maintenance, and Repairs & Maintenance.* Key stakeholder in driving a cultural shift at CHH from a technology solutions company to a Service based company.

Key Results:* Responsible for the internal IT Services globally, management of the computer resources, including the network that supports the company‘s day to day operation. * Managed a distributed team across the US and New Zealand. * Prepared and presented the IT budget for the Chief Financial Director.* Developed the direction, policies, procedures and strategies of the company needed to reduce risk and improve performance and productivity, aligned with the company’s long term business strategy.* Vendor Negotiation for delivery of external services and contractsKey Projects:* Implementation of a ESX VMWare Infrastructure with iSCSI SAN, * Replacing the legacy Alcatel PABX with a new VOiP solution.* Implementing a Secure Wireless Network and upgrading the perimeter security.* Deploying a backup program for remote Laptop users (CrashPlan)* Co-ordinating the IT aspects of opening a new office in Boston.

Technical Concultant, working with a number of customers suggesting and implementing solutions for their business. 3 years onsite at North Shore City Council responsible for maintaing and building infrastructure for 100+ servers.