Cameron Smith Email & Phone Number

Sydney, New South Wales, Australia

Sydney

• Full function accounts receivable following up clients for payment while maintaining customer service standards.
• Month end procedures including bank reconciliations, reporting and statements.
• Championed credit policy improvements including a stop work procedure and a credit checks process.
• Monthly meetings with each Partner & Director to discuss debts and decide on best action to take.
• Chairperson of monthly credit committee meetings presenting reports to senior partners.
• Accounts payable when required.

Sydney, Australia

• Full function accounts receivable.
• Dispute resolution, fee funding, payment arrangements and if relevant, legal processes.
• Liaising with 19 firm partners to reduce debt and manage relationships.
• Accounts payable when required.

Conducting collections calls to large key accounts, smaller commercial and residential customers whilst maintaining customer service standards and actively solving problems. Working with the Neverfail credit team leader I have also been responsible for helping with process development, documentation and implementation. Responsible for regular reporting.

Parramatta, NSW

Newly developed process and team responsible for contacting customer when orders held by SAP due to customer accounts failing a static credit check.Working closely with the collection officers to actively manage customer debt.Working with sales force to drive sales volume as well as driving collections.

• As a part of the finance segment of Coca-Cola I primarily took incoming enquiries related to accounts for customers of the company.
• Lodge customer invoice disputes.
• Action credit maintenance requests for customers.
• Provide copies of invoices and statements.
• Approve or deny temporary credits from drivers calling for customers
• Process credit card payments for customers.

Sydney, Australia

• National customer centre - SAP Super User
• Working with the National Customer Centre business implementation team as a super user with the OR3 release of SAP.
• As a super user identifying and executing scenarios to be used in testing to make sure new system meets requirements of business needs.
• OR3 Testing phase - participated in integration testing 1 & 2, regression testing for customer care scenarios and functional unit testing.
• Participated in time and motion studies during design and testing phases of SAP roll out.
• Responsible for escalating issues with production environment to IT Support and also development team.

• Inbound Customer Care Consultant - National Cross Functional Team
• Senior specialist consultant within the National Customer Centre – assisted in training of new skills to newer members of team, assisted team members in solving problems when needed and also assisting team manager in.
• Inbound sales – Taking orders from customers calling in and making use of prior sales experience to cross sell, up sell, sell in new products and activate promotions.
• Technical skills - Equipment Services & Vending dealing with issues customers experiencing with CCA equipment, logging service tickets and escalations.
• Logistics – Dealing with distribution calls from customers where they need assistance with their deliveries arriving and also providing delivery support to drivers to enable them to successfully deliver orders.
• Inbound Credit skills – Inbound credit services providing customers with assistance around billing, pricing and accounting. Lodge customer disputes, provide copies of invoices and statements, process credit card.

Sydney, Australia

• Returned to Tasmanian Convenience & Petroleum route for 11 months until national cross functional inbound team was created.
• Steps 2 sales ability achieved - May 2009.
• 2008 Innov8 award for innovation where my idea was used to develop the coverage team which changed the way absenteeism was managed in the contact centre.

Sydney, Australia

• Face to Face sales representative within the immediate consumption channel responsible for territory in Sydney’s eastern suburbs.
• Responsible for merchandising of company coolers to standards.
• KPI’s included shelf share growth, volume growth, budget contribution growth and new product market penetration

Sydney, Australia

• Responsible for all of Tasmanian Convenience & Petroleum outlets. Part of the first national sales team in the national customer centre. Finished 11.9% up on budget end of year 2007.
• Dimensions of professional selling training course - February 2008.

Sydney, Australia

• Victorian metro customers. Continuously top 10 sales consultants for new product development launches.
• Constantly meeting Sales KPI’s i.e. $ contribution, volume, talk time, strike rate and new product sales targets.
• Communicated and collaborated with field sales force to deliver more effective sales results through daily phone calls, emails and sms messages.
• 12 months on occupation health and safety committee March 2007- March 2008.

Bachelor'S Degree, Business/Commerce, General

Diploma Audio Engineering And Sound Production, Audio Engineering And Sound Production, Diploma

Higher School Certificate