- Responsible for the customer journey of all Brazilian market- Responsible for alignment about process with internal clients - Training and support to all new member of Brazilian CS team- Responsible for Upsells and cross sells- Responsible to get referrals from actives customers- Management of customer data for decision-making on process improvement in the Brazilian marketAchievement:- CSM Top performance Globally for upsells and cross sell - Only CS from Americas to win the trip to CS club in Ibiza.

- Responsible for the relationship, expansion and renewals of B2B accounts;- Deliver value strategy aligned with customer needs and understand the possible scenarios and opportunities for the sustainability of the partnership;- Monitoring of account data to create retention strategies and insights for wellness projects in client companies;- Project Management;- Support the customers Human Resources area with content and materials for activation and dissemination of the benefit;- Relationship building and value perception on the platform to ensure portfolio loyalty;- Training and support - product and technical - to customers;- Upsell of products added to customer experience.

- Management of the Work Labs Brazil Program;- Help startups with connections between Wework members globally;- Support entrepreneurs with their challenges looking for solutions through mentors and connections;- Supervision of Labs Ambassadors Brasil;

- Management of all community accounts;- Team supervision with daily operational demands;- Responsible for ensuring the responses of all NPS;- Customer service in person in the community;- Ensure the attendance of all calls via tickets;

- Responsible to guarantee the best experience to WeWork member;- Monitoring the building's NPS and creating improvement action plans;- On-site costumer service and support request;- Management of member accounts and assistance for Enterprise members;- Responsible to create connections between community's member through events and chats;

- Responsible for operations demands ( guarantee suppliers, managing contractors, management of maintenance requests); - Responsible for ensuring the quality of space at the entrance and exit of the member;- Analysis of the main demands for creating processes and improving the product;- Leadership and supervision of the cleaning and maintenance team;

- Assistance the operations team to ensure quality control and excellence delivery on member services in all WeWork São Paulo communities;- Support on implementation of internal SLA to cleaning vendors;- Support on management of cleaning and maintenance contracts; - Preparation of new buildings for opening;- Assistance Facilities team with maintenance requests; - Assistance Facilities team to achieve responses time on member requests;

- Service to internal customers with purchasing demands;- Negotiation with suppliers;

- Interaction with the client;- Teamwork and group leadership;