Jay Gibson Email & Phone Number

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

● Includes all Responsibilities of “Associate Service Operations Analyst” (below)● Internal web tools and script development using Python, Visual Basic .Net, ASP/HTML and PowerShell● Created new or renewed Entrust certificates for 3rd Party servers or installing into F5 load balancers

Greater Seattle Area

● Contracted through Apex Systems● Monitored several thousand Production and Pre-Production servers, services and network interfaces using Orion, SiteScope, New Relic, DataDog, Keynote, IaaS dashboard and also server tools● Actively worked incident or request tickets while following standard operating procedures and work instructions● Provisioned, disabled and managed back end accounts for Active Directory (Users and Service Accounts), RSA SecurID, Slack, NewRelic and… Show more ● Contracted through Apex Systems● Monitored several thousand Production and Pre-Production servers, services and network interfaces using Orion, SiteScope, New Relic, DataDog, Keynote, IaaS dashboard and also server tools● Actively worked incident or request tickets while following standard operating procedures and work instructions● Provisioned, disabled and managed back end accounts for Active Directory (Users and Service Accounts), RSA SecurID, Slack, NewRelic and more● Directly interfaced with Systems Engineering teams via phone, email, instant messaging or in-person for escalations / service interruptions● Supported production issues provided via tickets, phone, messaging or e-mail● Created/updated documentation for common symptoms, incident recovery steps, and standard application activities Show less

Greater Seattle Area

● Contracted through WideNet Consulting Group ● Added, created, modified Network, First Class e-mail, mainframe, VPN, etc. user accounts● Configured/Updated Domain Group Memberships & network permissions while adhering to policies/SOX controls● Managed Microsoft Active Directory with ARS, First Class email, Entrust VPN, Hyperion and mainframe● Coordinated the creation and approvals for role-based access templates● Ordered, processed and verified software licenses for the… Show more ● Contracted through WideNet Consulting Group ● Added, created, modified Network, First Class e-mail, mainframe, VPN, etc. user accounts● Configured/Updated Domain Group Memberships & network permissions while adhering to policies/SOX controls● Managed Microsoft Active Directory with ARS, First Class email, Entrust VPN, Hyperion and mainframe● Coordinated the creation and approvals for role-based access templates● Ordered, processed and verified software licenses for the enterprise via audits and user requests● Directly interfaced with managers and directors for users' account access/template changes Show less

Bellevue, Wa

● Contracted through TEKsystems, Inc ● Provided worldwide enterprise end-user helpdesk support for complex Remote Access and Blackberry software/network problems over the phone, E-mail or MS Office Communicator● Authored/Maintained help desk Tier 1 and Tier 2 Remote Access documentation using HP Service Manager and Dreamweaver CS5● Collaborated with external and internal product managers to resolve major system or network problems● In person and in group-chat mentoring /… Show more ● Contracted through TEKsystems, Inc ● Provided worldwide enterprise end-user helpdesk support for complex Remote Access and Blackberry software/network problems over the phone, E-mail or MS Office Communicator● Authored/Maintained help desk Tier 1 and Tier 2 Remote Access documentation using HP Service Manager and Dreamweaver CS5● Collaborated with external and internal product managers to resolve major system or network problems● In person and in group-chat mentoring / training of new Tier 2 Remote Access analysts to enhance their knowledge of services● Extensive experience supporting Blackberry users in an enterprise configuration● Reviewed and updated Boeing helpdesk Tier 1 and Tier 2 documentation to improve processes● Identified incoming Tier 2 Remote Access/Blackberry tickets and assigned work to teammates Show less

Greater Seattle Area

● Contracted through COMFORCE Corporation● Provided Tier 1 initial support to employees across the enterprise for several thousand software applications● Diagnosed and resolved Windows, UNIX and Mainframe Platform software issues via phone● Became an Expediter analyst (XA), providing operational/process/troubleshoot assistance to other Tier 1 analysts