Connor Campbell Email & Phone Number

Mississauga, Ontario, Canada

Ontario, Canada

• Provide first and second level support for Hardware and software issues (Apple)
• Provided software customer support for clients (Apple)
• Provide Design application (Creative Suite, Quark and Cyberlink) support
• Respond to office manager to provide first level customer service support
• Assisting management team with conducting inventory checks, RMA’s and constantly seeking new ways to improve desktop/laptop repair and customer service
• This position requires outstanding customer service skills including patience while dealing with clients to ensure proper care and satisfaction for both parties

400 Chisholm Dr, Milton, ON L9T 5V6

• Performed physical set up of desktop hardware and software (PC, Tablets and Phones)
• Experienced with active directory and Microsoft Outlook 2010/2016
• Install, configure and modify hardware and software
• Connected local computers to the right domain and configured peripherals
• Provided tier 2 troubleshooting support for clients in test and production environments
• Determine need for escalation and channel to the appropriate person or department, as necessary, to ensure accurate and timely logging of response actions

Oakville, Ontario

• Provide product details to potential new customers
• Help cleaning and maintaining store as needed
• Assist customers with purchases including carrying product to vehicles
• This position required outstanding customer service skills including patience and understanding while explaining products to new customers

Milton, Ontario

• Provided friendly, efficient customer service in a fast-paced environment, in person and by phone
• Accurately handled cash, debit and credit payments
• Resolved customer complaints and concerns
• Patiently and efficiently helped customers who had little to no technological knowledge, find products they required