Connor Campbell Email & Phone Number

Mississauga, Ontario, Canada

Ontario, Canada

• Provide first and second level support for Hardware and software issues (Apple) • Provided software customer support for clients (Apple)• Provide Design application (Creative Suite, Quark and Cyberlink) support• Respond to office manager to provide first level customer service support• Assisting management team with conducting inventory checks, RMA’s and constantly seeking new ways to improve desktop/laptop repair and customer service• This position requires outstanding customer service skills including patience while dealing with clients to ensure proper care and satisfaction for both parties

400 Chisholm Dr, Milton, On L9T 5V6

• Performed physical set up of desktop hardware and software (PC, Tablets and Phones)• Experienced with active directory and Microsoft Outlook 2010/2016• Install, configure and modify hardware and software• Connected local computers to the right domain and configured peripherals• Provided tier 2 troubleshooting support for clients in test and production environments• Determine need for escalation and channel to the appropriate person or department, as necessary, to ensure accurate and timely logging of response actions• Experience with Matrix42 software for ticketing, software installations and asset management• Managed inventory and tracked all hardware and software used• Worked remotely on an on-call basis when helpdesk support was needed• Managed phone lines with Mitel system in a setup and troubleshooting capacity

Oakville, Ontario

• Provide product details to potential new customers • Help cleaning and maintaining store as needed• Assist customers with purchases including carrying product to vehicles• This position required outstanding customer service skills including patience and understanding while explaining products to new customers

Milton, Ontario

• Provided friendly, efficient customer service in a fast-paced environment, in person and by phone• Accurately handled cash, debit and credit payments• Resolved customer complaints and concerns• Patiently and efficiently helped customers who had little to no technological knowledge, find products they required