Fábio Campos Email & Phone Number

São Paulo, Brazil

Hybrid

Customer Success Manager for LA regionGood definition of what I do is Customer-facing teams in charge of executing Hyland’s Customer Success Strategy, by nurturing the relationship with our customers. A hybrid between Account Managers and Customer Support representatives, Customer Success Managers focus on guiding customers to achieve their objectives and realize value from our products and services, with the ultimate goal of promoting retention and loyalty.Managing a USD 8mi portfolio focused on upsell, cross sell and product nurture20% ARR increase in one yearCustomer Survey results is 4.4 out of 5 points (average)Account Planning for success in a multi-year vision

Hybrid

Product Owner | Scrum Master | Project Manager at HylandI've participated and delivered 17 projects through 9 customers. here you can find a good summary of the project context and results - SOMPO = USD 300k through 4 projects 1. SharePoint Migration (Data and files) 2. DMS migration and ArchiveLink integration with SAP 3. YasFlow: Workflow for case management on insurance quoting 4. OnBase upgrade- Banco de la Ciudad de Buenos Aires = USD 100k in one project 1. Assessment and Consulting services - AVVillas = Database Migration 1. DataBase migration (32 bits -> 64 bits)- Notredame 1. Scrum Master and Product Owner of the Staff Augmentation Staff (5 months)- Banco ABC 1. SharePoint Migration (Data and files)- Banco del Bajio 1. Discovery, Solution Design and Requirements definition for Bar Code and QR code Solution (Scripts and workflow)- Bank of Jamaica Program: 9 projects w/ 7,000 hours 1. Discovery, Solution Design and Requirements for repository, ECM base solution, Record Management and Retention, Physicals Records, Invoice Requisition, Procurement, Correspondence and Integrations- Alianza 1. Discovery, Solution Design and Requirements for repository, ECM Base solution and integrations with 9 Applications

São Paulo, Brazil

Operation and Technology Lead *App for care* (Set-19 a Jun-21);Responsible for product and business development leading Operations and technology team, responsible for fundraising, defining and pursuing strategic metrics and delivering the product to customers.Result: BRL 1mi fundraised through investment (6 angel investors), Product available in IOS and Android stores

São Paulo

E-commerce courses, Digital Marketing and Business Management- Innovation in digital environments- Customer Relationship Management (CRM)

São Paulo Area, Brazil

Developing Business for investors, maximizing their capital and increase return on equity through Business Plan Creation, Implementing and maintaining the compromised resultHelping Companies to determine their Business Model (Business Model Canvas) and its value propositionFinantial-Economic scenarios Creation that will determine the best opportunities in the market utilizing some of the best methodologies in worldwide market as:PESTLA, SWOT, Porter's Five Forces Framework, Generic Strategy, Ansoff Matrix, BCG Matrix, GE Matrix, Balanced Score Card, NPSOur solutions are custom-tailored to Small & Mid companies, Corporate and Enterprise companies with the goal to maximize your capital and increase and return on equity

Alphaville, Sp

- Creation of Product development team and area, with strategic vision, values, mission, policy and efficient KPIs towards the increase of interest and non-interest income, Net Income, IRC and RoiC to each of DLL business units, defining the creation and maintenance of financial products priorities;- Sales training to demonstrate the added value ​​of each financial solutions based on assets, in particular Lease in accordance with IFRS 16;- Manage and strengthen the relationship with Stakeholders as competitors, ABEL, FEBRABAN and BNDES;- Map and implement the Development and Maintenance of Financial Products: Leasing Import (BRL 15 mln / USD 3.75mln), Assignment of Receivables (BRL 300 mln / USD 75mln), BNDES Collective Loan (BRL 300 mln / USD 75mln), Hard Currency Loan (BRL 50ml / USD 6.25ml), FMV Leasing (BRL 100 mln / USD 25ml), Pronaf (BRL 80ml / USD 20mln), Inovagro (BRL 50mln / USD 12.5mln);- Remarketing: Maximizing return on equity and reducing DLL risk cost as a result of remarketing sales. In 2019, the forecast is a two-digit unit asset sales increase from 2018 to 2019, with total sales of BRL 16 mln / USD 4 mln as revenue. In 2018 sales were of BRL 14mln / USD 3.75mln;- Asset Management: Creation and maintenance of the depreciation lines to support credit and collection decisions, demonstrating the economic and technical life of assets in the industries of Health Care, Technology, Food and Agriculture, Construction, Transportation and Industry;- Development of programs with specific vendor segments: Food > TetraPak (revenue potential of BRL 150 mln / USD 37.5 mln in 2019) and Technology > Apple (BRL 80mln / USD 20mln revenue potential in 2019) and Leasing Import w/ CISA Trading (BRL 100mln / USD 25mln)

São Paulo Area, Brazil

Invited to set up a Business Plan for E-commerce Pet with two great friends, Edmundo and Felipe Lacerda, I started in late 2016 the trajectory of entrepreneurship with the presentation of the business plan in Nov-16 and company birth on Jun- 17.The value proposition and mission: To provide convenience, reduce time and values invested in the purchase of animal products and allow a better quality of life for our customers and their pets.

São Paulo Area, Brazil

- Create and Develop Business Plan & Strategic Planning defining with Stakeholders the Strategic Initiatives for Mainstream Global Latin America affiliates and subsidiaries;- Responsible to Build and Deliver the Latin America Year Forecast for Cost, Revenue, and Profit;- Apply Situational Leadership to enable Mainstream Global affiliates and subsidiaries employees at year goals achievement, strengthen the corporate Values and Culture (DNA);- Build and Develop a success team through human/corporate competencies that will deliver Mainstream Global competitive edge on Latin America Region;- Create, Develop, Maintain and Leverage Latin America strategic relationship with Stakeholders;- Identify opportunities to leverage the actual capacity/productivity (Sites capacity/productivity) to develop innovatively and disruptive services at Latin America environment;- Anticipate to economic-political changes enabling perennial and long-term growth for Mainstream Global affiliates and subsidiaries at Latin America Region;- Strengthen Mainstream Global brand (Branding Strategy) into Latin America Region;- Build and Develop Social Media for Latin America Region;- Size and determine market opportunities for B2B or B2C segment.

Alphaville

- Develop Reverse Logistics for Latin America Region - Executive meetings with HPFS LA Directors - Finance, Tax, Legal, Operational and Sales - Strategic Planning with Sales- Procurement role to select best vendor in the region- Governance Meetings - KPI Maintanance and tracking to build Action Plans- E2E Leasing and Asset Management Expert - Selling to Remarketing (Asset Management Business)- Logistics Business Developer- Business Process & Procedures Developer

Alphaville

- Latin America South Leader for Argentina, Brazil, Chile and Perú- Lead Collection meetings driving best team results- Argentina Customer Support Specialist

Alphaville

LA South Customer Return Specialist for Argentina, Brazil, Chile and Perú supporting Returns, Extensions and Buyouts on the region - Operationally and Commercially

Alphaville

End of term Specialist for Brazil supporting returns for leasing or Rental customers at HP Financial Services

Alphaville

Portfolio Specialist for Brazil at HP Financial Services

São Paulo

Sales trainee as Channel Financial Account Manager Jr. For Brazil at HP Financial Services

Master Of Business Administration (M.B.A.), Strategic And Economic Business Management, Mba

The differentiator of this MBA degree course is the Integrated Business Management vision that the institute create on students. Even.

Bachelor Of Business Administration (Bba), Business Administration And Management, General, Bachelor

Activities and Societies: Final Thesis (Conclusion presentation): 10 This course is an Administration Bachelor degree. 4 years course that.

Engineer’S Degree, Technical Management Degree, Technical Management Degree

This is a 3 years course that gives the student the minimum to initiate at the Business Administration world

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