Silvia Campo Email & Phone Number

Orange County, California, United States

• Assist with Sales and Business Development, take part in exploratory calls with potential clients • Oversee the development of each Key Account from the initial negotiations to trip operations and post-trip invoicing and guest feedback. • Work with the DA Travel Experiences, Contracting and Operating Teams to create tour itineraries for current and potential clients. Stay up to date on travel trends and highlight those that impact sales and pricing• Responsible for managing client proposals, ensuring that tour itineraries, levels of inclusions, hotel categories, and pricing align with the clients' expectations and requirements.• Work on tour costings and pricing. Undertake competitive analysis to ensure competitive quoting and pitching to new and existing clients• Handle last moment operational challenges, requests and unforeseen situations for Key Account groups on the road• Member of the TTC Tour Brands and Contiki Incident Response Team

Orange County, California, United States

• Prepared technical itineraries, maintained relations with vendors, updated Sales Force and other trip related documents, briefed, debriefed, and supported Travel Directors, reviewed, and approved Concur reports• Operated trips in USA, Canada and Costa Rica for Trafalgar, Insight Vacations, Luxury Gold, Costsaver, Titan Travel and Mercury Holidays

Orange County, California

• Supervised and trained a team of two Key Accounts Executives and one Key Account Coordinator• Managed operations and customer service for Destination America Key Accounts (Titan Travel, Saga Holidays, Mercury Holidays and Orbridge)• Operated motorcoach tours for 34 different itineraries and 295 departures per year in the United States and Canada • Decision maker for client issue resolution• Identified risks and proactively resolved re-routing of tours, action plans and implementation of new policies during unforeseen circumstances (hurricanes, wildfires, medical emergencies, etc.) • Provided personal client support 24/7 (on call duty outside of the office hours)• Reported sales numbers and projected revenues, post-tour financial auditing

Orange County, California Area

• Primary contact for the company’s Key Accounts for motorcoach tours in the regions of West, Southwest, National Parks and Hawaii• Provided 24/7 operational support for tours on the road, effectively resolving operational challenges while maintaining and exceeding Clients’ expectations • Supported Product Department and contracted exception hotels for the current season, as well as dealt with contractual changes requested by the Clients• Reviewed dates and conditions in contracts signed for tours in my region• Collaborated with all Departments to monitor and address quality issues• Assured that our financial objectives were met

Orange County, California Area

• Designed custom itineraries and customized brochured itineraries for Insight Vacations, Trafalgar, Contiki and direct clients. • Created proposals and costing sheets• Contracted hotels, meals, sightseeing and coaches for accepted itineraries• Built accepted tours in Tropics• Created technical itineraries, operated tours and provided support for Travel Directors• Reconciled of actualized tours

Worldwide

• Independent Meetings Expert Consultant• Responsible for development of own client database and retention of new global accounts• Offered clients event selection, vendor sourcing and contract negotiation services• Developed and maintained relationships with suppliers, such as hotels, convention centers and Convention and Visitor Bureaus• Business development and outside sales

Ac Barcelona Forum, Barcelona, Spain

• Primary contact of potential clients for venue selection • Conducted site inspections and hotel sales presentations• Negotiated sales conditions, rates, discounts, attrition, services and added value for customers• Researched competitive market conditions to offer the best values to clients• Prepared proposals, contracts, invoices and vendors’ orders• Planned sales strategies during sales meetings with the hotel and sales directors

Ac Barcelona Forum, Barcelona, Spain

• Attended all details of events and dealt with last minute changes to ensure the success of clients’ events • Coordinated all departments involved in the event organization and transmitted information from the client

Ac Barcelona Forum, Barcelona, Spain

• Used efficient selling strategies and communication skills while answering accommodation inquiries from clients, travel agencies and booking portals• Informed clients about current promotions, rates, hotel services and room types• Introduced new reservations, changes and cancellations in the hotel software system

Ac Barcelona Forum, Barcelona, Spain

• Provided professional guest service while performing day-to-day tasks of the front desk department• Handled complaints and solved problems of clients, maintaining the clients’ satisfaction

Barcelona Area, Spain

• Provided professional guest service while performing day-to-day tasks of the front desk department• Handled complaints and solved problems of clients, maintaining the clients’ satisfaction

Fuerteventura, Canary Islands, Spain

• Provided professional guest service while performing day-to-day tasks of the front desk department• Handled complaints and solved problems of clients, maintaining the clients’ satisfaction

Fuerteventura, Canary Islands, Spain

• Delegated responsibilities and tasks between the entertainment team members • Prepared daily and evening sport and entertainment programs for adults and children• Achieved the hotel’s objectives in guest satisfaction

Fuerteventura, Canary Islands, Spain

• Delegated responsibilities and tasks between the entertainment team members • Prepared daily and evening sport and entertainment programs for adults and children• Achieved the hotel’s objectives in guest satisfaction

Cádiz, Spain

• Organized games, competitions, sports and cultural activities for adults and children • Took part in evening entertainment shows and organized the mini disco for children

Crete, Greece

• Organized games, competitions, sports and cultural activities for adults and children • Took part in evening entertainment shows and organized the mini disco for children

Master'S Degree, Hotel Management

Faculty of Economics Hotel Management

Baccalaureate, Economics And Accounting, High School

Education record

I keep my knowledge about destinations, tour operations, hotel properties, hotel contract clauses and the negotiation process up to date.