Caitlin M. Email & Phone Number

-Data collection and analysis: Collect, organize, and analyze data from various sources to understand and infer factors impacting process performance, including both quantitative and qualitative data-Statistical modeling: Apply statistical modeling techniques, such as regression analysis and experimental design, to identify and measure the significance of different factors on process outcomes; interpret and communicate results to stakeholders-Process improvement: Collaborate with… Show more -Data collection and analysis: Collect, organize, and analyze data from various sources to understand and infer factors impacting process performance, including both quantitative and qualitative data-Statistical modeling: Apply statistical modeling techniques, such as regression analysis and experimental design, to identify and measure the significance of different factors on process outcomes; interpret and communicate results to stakeholders-Process improvement: Collaborate with cross-functional teams to design and implement process improvement initiatives using Lean Six Sigma methodologies, such as DMAIC (Define, Measure, Analyze, Improve, Control), to identify root causes of inefficiencies and develop solutions; encourage cross-functional information sharing and collaboration-Training and mentoring: Provide training and mentoring to team members and stakeholders on statistical tools, techniques, and Lean Six Sigma methodologies; conduct workshops and guide others in identifying and addressing process improvement opportunities-Project management: Manage and lead process improvement projects from start to finish, including developing project plans, setting goals and objectives, leading teams, and ensuring successful implementation- Continuous Improvement Team Support: Support project coaches in managing process improvement teams by digitizing Step 0 documents, process maps, and other meeting materials; assist with preparing closing materials, including digitizing reports and translating team results into visual formats. Show less

-Facilitate the rollout of a new case platform including implementation, transition, and training processes.-Generates insightful reports from diverse systems to provide crucial support for informed decision-making.-Monitors and ensures data integrity, emphasizing accuracy and reliability.-Designs, develops, and maintains visually appealing dashboards and reports using Microsoft Power BI and Excel.-Ensures data quality through rigorous quality assurance checks, collaborating… Show more -Facilitate the rollout of a new case platform including implementation, transition, and training processes.-Generates insightful reports from diverse systems to provide crucial support for informed decision-making.-Monitors and ensures data integrity, emphasizing accuracy and reliability.-Designs, develops, and maintains visually appealing dashboards and reports using Microsoft Power BI and Excel.-Ensures data quality through rigorous quality assurance checks, collaborating seamlessly with QA analysts.-Conducts impactful end-user training sessions, enhancing organizational understanding of new reports and dashboards.-Resolves intricate reporting challenges, demonstrating a commitment to precision and attention to detail.-Collaborates with leadership to instill a data-driven culture throughout the organization.-Conducts ad hoc analyses, delivering actionable insights to stakeholders for informed decision-making. Show less

Lenexa, Kansas, United States

-Supported customers through the claims process while managing existing accounts.-Assessed evidence and statements to negotiate damage responsibility.-Reviewed policy contracts and state regulations to confirm coverage.-Recorded detailed conversation summaries and cataloged incoming documents in claim file.

Lenexa, Kansas, United States

-Managed administrative duties, including employee timesheet approvals, promotions, and merit raises.-Led and coached new agents in sales skills, application navigation, and customer interaction through exercises, roleplays, and mock calls.-Served as the primary point of contact for agents during training and ongoing calls, providing guidance and support.

Lenexa, Kansas, United States

-Answered inquiries and referrals, conducted needs assessments, and built strong rapport with clients.-Effectively explained coverage options, compared agency offerings, and upsold ancillary products based on customer needs.

Buffalo, New York, United States

-Audited 100 - 175 interactions monthly to identify trends and correct departmental errors.-Analyzed data using Excel to create visual reports for management.-Provided leadership coverage during supervisor absences, including running meetings and initiating departmental rollouts.-Mentored 3-8 agents to foster efficiency and develop critical thinking skills.

Buffalo, New York, United States

-Provided outstanding customer service by addressing policyholders' inquiries, billing questions, and policy changes.-Successfully processed payments and efficiently generated and sent policy documents to policyholders.-Maintained solid computer and multitasking skills to navigate various software systems and efficiently handle customer requests.-Acted as Quality Champion to improve team results.-Internet Unit: Managed customer chats, email inquiries, and application kick

Student Apprentice to the Scene Shop Manager and Creative Director. Fabricated and assembled flats, scenery, drops, and props using instructor designs. Safe use of power and hand tools. Basic carpentry and construction, painting, re-furbishing and refinishing of set pieces. Student Lead to supervise cast, crew, and volunteers during load-in, build, and strike. Assisted light hang and tech crew with various light and sound checks.

Riverhead, New York, United States

-Summer Internships 2013 and 2014Filed, copied, bound, scanned various vendor and client documents. Answered and directed phone calls. Managed class and dive trip rosters. Organized and scheduled fitting and private class appointments. Planned meetings and take detailed minutes. Wrote and distribute email, correspondence memos, letters, faxes and forms. Maintained contact lists. Booked travel arrangements for management.

Established client appointments through networking and referrals. Assistant Manager after reaching top sales agent for 3 consecutive months. Conducted in-person product demonstrations. Recommend products based on customer need and placed orders. Recruited potential employees and assisted with interview process. Attended several conferences to develop sales skills and deepen product knowledge.

Bachelor Of Arts - Ba, Theatre/Theater

Associate Of Arts And Sciences - Aas, Health Services/Allied Health/Health Sciences, General

Activities and Societies: Phi Theta Kappa - Vice President of Community

Business Administration And Management, General

Continuing education through completion of these courses: Financial Principles and Project Management

Theatre/Theater

Activities and Societies: Theater Volleyball Lacrosse Cheerleading ELA Newspaper Yearbook Vocal Chamber Ensemble Chorus Honor Council.

Business Administration And Management, General

Continuing education through completion of these courses: Accounting I, Accounting II, Macroeconomics, Management Information Systems