With over 10 years of experience in leading and managing primary and urgent care services, I am a passionate and dedicated healthcare leader with primary care value-based delivery expertise. As the Practice Manager at Cold Hollow Family Practice, I oversee the daily operations and process innovations of a patient-centered medical home that serves a rural community. I work with an integrated team of providers, staff, and partners to deliver high-value, accessible, and coordinated care to our patients, while ensuring compliance, efficiency, and sustainability. Previously, I was the Director of the Blueprint for Health at Northwestern Medical Center in St. Albans, VT, where I coordinated the implementation and evaluation of a statewide health reform program that aimed to improve population health, patient experience, and cost outcomes. I also served as the Director of Primary and Urgent Care at the same organization, where I managed the operations and performance of four clinics, and led several process improvement projects that increased patient satisfaction, staff engagement, and revenue. I have strong skills in service delivery process improvement, healthcare efficiency, and value-based models of care. I am committed to optimizing the cost and accessibility of healthcare in my community.