Candice A. Email & Phone Number

Raleigh, Nc, Us

Manage vendor and contractor relationships; support Global Network Technology teams; evaluate program effectiveness and continuously improve company solutionsLeverage internal and external training experts and subject matter experts (SMEs); consistently use ADDIE and Bloom’s Taxonomy to analyze learning content and clearly define learning objectivesUpdated training for the Executive Response Team, (ERT), resulting in a 10% decrease in case response timeCreated training on updated purchase order requests resulting in a 51% decrease in high cost ordersCreated upskilling training for Account Management Sr. Analysts, resulting in 2-8% increases in learner confidence in various business skills such as sales funnel awareness, Salesforce, workflow management, and others

Designed, developed, and maintained instructor/virtual-led training materials to meet employee and taxpayer development needs.Researched best practices in andragogy and instructional design and helped implement strategies into training material.Assisted with needs analysis assessment data to determine training needs and/or knowledge gaps for customers

Moderated live leadership training sessions and assisted in the development of e-learning training modulesAssisted with data validation and developing plans and strategies for efficient and effective use of LMSManaged a process of continuous review, feedback and action in order to spot areas of opportunity, including the creation of SOPs for the LMS Administrator position and webmaster for the DHHS Human Resources Sharepoint page

Developed learning solution documentation, including, storyboards, job aids, & design plan documentsDesigned and facilitated customized learning pathways tailored to client’s specific needsManaged learner-focused classroom sessions; reinforced training through discussions, role playing, mock calls, Q&A, and evaluations; developed, managed, and evaluated activities, assessments, and certifications to quantify learner performance

Master Of Arts - Ma, Learning And Performance Technology

Certificate, Instructional Systems Technology

Certificate, Instructional Systems Developm

This certificate provides the student with a systematic model for creating instruction. Students examine the various phases.

English, English, Biology

Activities and Societies: Phi Theta Kappa