Candice L. Email & Phone Number

Aliso Viejo, California, United States

Irvine, Ca

Contractor for Broadcom Corporation, employed by The GDR Group.Primary responsibilities: Ensured that IT hardware and software inventory levels were sufficient to support ongoing customer orders at Broadcom, a Fortune 500 company, through inventory, vendor and invoice management. Also, placed orders for data center inventory and streamlined the inventory management for Broadcom’s data centers.- Utilized Remedy to provide Help Desk support related to 10,000+ inventory items for Broadcom employees worldwide including laptops, desktops, keyboards, mice, and software licenses.- Obtained approvals and processed orders for escalated software and hardware requests from Logistics, Help Desk Level 1 and Level 2 Technicians and vendors to provide the appropriate products to each end user.- Analyzed inventory data and metrics to identify products in high demand in order to guarantee that inventory levels were available to support the customer base.- Conducted invoice reconciliation for all of Broadcom’s U.S. and Canada locations.- Answered inquiries from Broadcom employees to resolve issues and ensure that their orders were placed accurately, enabling the Help Desk to provide high quality customer service.- Provided feedback with a data center manager and a technical writer to define the new Data Center Inventory Control Specialist (DCIM-ICS) position.- Placed orders for 2,000+ data center inventory items for deployment in Broadcom data centers worldwide.- Generated reports in Excel that audited the data in the in-house data center software application against physical inventory and reports to calculate the real-time power utilization of each data center for planning and forecasting purposes.

Irvine, Ca

Primary responsibilities: Provided data entry, customer service and reporting support to Broadcom’s Financial System department, a team that created and maintained the financial reports for the company.Tasks included: - Provided first-point-of-contact customer service for 2,500+ Business Intelligence (BI) portal users and resolved user issues at initial call or follow-up.- Maintained several reports using Excel and provided recommendations to improve the reports using sorting and filtering functions to locate and provide specific data to various employees.- Created and documented a structured process in Excel for distribution list management that enabled 50+ Finance, HR and IT department managers to efficiently audit and review who had access to their confidential revenue reports in a dynamic, fast-paced environment.- Monitored existing alerts in the Data Warehouse system and notified a Financial Systems team member of any inaccuracies, thus improving data quality within the system.- Granted and removed employee access to the Financial Systems SharePoint site using SharePoint, Remedy and Excel.

B.S., Business Administration - Management Information Systems

Minor: Biblical Studies

Education record