Ryan Cannon Email & Phone Number

Lexington, Va, Us

Richmond, Virginia, United States

As the Engagement Communications Manager at Sigma Phi Epsilon, I play a key role in enhancing our fraternity's communication strategies and engagement efforts. My responsibilities include:- Strategic Communication: Develop and implement comprehensive communication plans to effectively engage members and alumni.- Content Creation: Craft compelling content for various channels including newsletters, blogs, and press releases to promote Sigma Phi Epsilon’s values, programs, and initiatives.- Campaign Management: Lead and manage communication campaigns to support recruitment, fundraising, and member retention efforts.- Brand Management: Ensure all communications align with Sigma Phi Epsilon’s brand guidelines and reinforce our mission and values.- Analytics and Reporting: Monitor and analyze communication metrics to measure effectiveness and inform future strategies.In this role, I am dedicated to strengthening Sigma Phi Epsilon's presence and impact by creating meaningful connections and driving engagement within our community.

Buena Vista, Virginia, United States

Contributes to the successful accomplishment of the University’s enrollment objectives by developing and implementing a comprehensive student recruitment plan for undergraduate students which includes, but is not limited to, the following components: development of an inquiry pool through the use of student search services, outreach (college fairs and high school visits), high school and community college relations, use of the web and emerging technologies, digital marketing and communication strategies, effective use of CRM technologies, campus visit programs, publications, and correspondence.Key Accomplishments: - Led a team of admissions professionals, providing mentorship, training, and support to enhance performance and foster a collaborative and high-performing culture which generated the highest revenue year in university history. - Increased university revenue by 3.3 million while setting a department record with enrolling over 100 new students from the Central U.S.- Streamline admissions procedures, leveraging technology and automation to enhance efficiency, reduce administrative burdens, and improve the applicant experience.- Serving as a vital representative of the institution, cultivating relationships with prospective students and families, providing personalized guidance, and effectively communicating the institution's value proposition.

Buena Vista, Virginia, United States

As a Call Center Supervisor at Southern Virginia University, I oversaw a team of customer service representatives responsible for handling incoming calls from students, parents, and faculty. My role involved providing guidance, support, and training to ensure efficient call handling and resolution of inquiries or concerns. I implemented performance metrics and quality assurance measures to maintain high standards of service delivery. Additionally, I collaborated with other departments to address escalated issues and improve overall communication processes. Overall, my tenure as a Call Center Supervisor contributed to enhancing the university's reputation for excellent customer service and support.Key Accomplishments:- Achieved a remarkable 30% surge in application conversion rates within a mere two months, catapulting the total team conversion rates to an impressive 90%.- Revitalized the Admissions Call Center through strategic initiatives including the introduction of key performance indicators (KPIs), the recruitment and seamless integration of new student workers, as well as the development of concise job descriptions and performance expectations. These efforts cultivated a vibrant and supportive work environment, fostering a culture of continual growth and achievement.- Played a pivotal role in collaborating with the Director of Admissions and the Admissions Team to craft the comprehensive Admissions Playbook, delineating standardized protocols and benchmarks for admissions processes.- Drove operational excellence by spearheading the implementation of enhanced resources and training modules within Salesforce. These initiatives encompassed refining dashboard organization, ensuring accurate reporting mechanisms, maintaining Salesforce hygiene standards, and streamlining documentation processes for optimal efficiency

Logan, Utah, United States

As the Director of Retention at iFIT Health & Fitness, I was responsible for overseeing strategies aimed at enhancing customer satisfaction, loyalty, and long-term engagement. My role involved analyzing customer feedback, identifying areas for improvement, and implementing targeted retention initiatives to reduce churn rates and increase customer lifetime value. I collaborated closely with cross-functional teams to develop personalized retention campaigns, optimize membership benefits, and refine product offerings. Through data-driven insights and proactive communication strategies, I effectively fostered strong relationships with our customer base, resulting in improved retention metrics and sustained revenue growth.Key Accomplishments: - Led a customer service team of 30 employees and implemented targeted strategies resulting in a 55% increase in customer retention within the first six months of tenure.- Developed and executed a targeted retention strategy that saved the company over $250K annually in potential revenue loss by significantly reducing churn and retaining high-value customers.- Implemented employee development programs and conducted regular coaching sessions to enhance team members' skills and foster a culture of continuous improvement, leading to a 15% increase in employee productivity and a 30% decrease in turnover.

Raleigh, North Carolina, United States

As the Director of Training and Onboarding for McAlister's Deli, I oversaw all aspects of employee training and orientation processes. My responsibilities included designing and implementing comprehensive training programs to ensure consistency in service quality and operational standards across all locations. I facilitated engaging training sessions, developed training materials, and collaborated with department heads to identify training needs and opportunities for improvement. Additionally, I managed the onboarding process for new hires, providing them with the necessary tools and resources to succeed in their roles. My goal was to foster a culture of continuous learning and development, ultimately contributing to the success and growth of the organization.Key Accomplishments:- Innovated and led a groundbreaking grand opening orientation program for a team of over 60 employees, resulting in the most lucrative store opening achieved by the company in 2017. - Revamped the Local Store Marketing (LSM) strategy, introducing innovative promotional campaigns and community engagement initiatives that resulted in a 25% increase in foot traffic and a 15% growth in sales revenue within six months, establishing McAlister’s as a prominent local quality destination.- Conducted monthly travel to provide comprehensive training sessions for over 100 employees and managers, facilitating the successful grand opening of six new locations.

Fayetteville, North Carolina, United States

As the Operations Manager at Sonic Drive-In, I oversaw the day-to-day functioning of the restaurant, ensuring smooth operations across various departments including kitchen, customer service, and maintenance. Responsibilities included managing inventory, coordinating staff schedules, and implementing operational procedures to enhance efficiency and customer satisfaction. Additionally, I facilitated training programs for new employees, conducted performance evaluations, and addressed any operational challenges to maintain high standards of quality and service. My role involved fostering a collaborative team environment and working closely with management to achieve business objectives and uphold Sonic's brand reputation.Key Accomplishments: - Directed and orchestrated daily operations within the restaurant, adeptly supervising staff, optimizing service efficiency, and spearheading strategic initiatives that markedly elevated both customer satisfaction and operational excellence.- Consistently ranked within the top 25 out of 500+ locations for eight consecutive years, showcasing exceptional performance in sales leadership, customer satisfaction, and adherence to rigorous food safety and sanitation standards.

Master Of Business Administration - Mba, Business Analytics

Pursuing a Masters in Business Administration with a emphasis in Data/Business Analytics.

Bachelor Of Business Administration - Bba, Organizational Leadership

Activities and Societies: Omicron Delta Kappa Honor Society-Circle President, Chi Epsilon Omega Honor Society, President & Provost’s List.

Marketing