Cara Fifer Email & Phone Number

Grand Rapids, Michigan, United States

• Pilot projects and test new systems that impact the sales process• Consult and execute on integrations• Train and mentor peers• Improve and sustain business growth within their region• Use data to improve customer experience• Collaborate with Sales Operations, Contracts, Billing, Sales, Service to create the best experience for our customers, partners and employees• Strategic customer planning and cross-selling through PO and renewal requests

Grand Rapids, Michigan, United States

Support sales teams with contract/billing questions and projects including comparing Excel spreadsheets, agreement mergers, providing customer-specific reports, and completing large contractual requests such as adds and deletes.• Handle contract renewal process, working with external customers on any changes and partnering with sales as needed• Maintain Salesforce opportunities and contacts updated on an as-needed basis and monitor on a continual basis (Creation/Pricing Submissions/Maintenance/Billable Equipment, and Clean-up)• Provide timely and accurate contract changes while adapting to changing schedules and priorities within a fast-paced, deadline-driven environment• Assist external customers with invoice and contract-specific questions by providing excellent customer service; resolve customer concerns and research agreement specifics as needed; escalate concerns to management as appropriate• Assisted with the pilot of a standardized customer onboarding process• Train & onboard new Customer Success Specialists•Integrate accounts from aquisitions into Service Express systems

Greater Grand Rapids, Michigan Area

Responsible for providing support to sales team by offering billing solutions that meet our customer’s needs:• Daily communication with customers (internal & external)• Monitor and correct sales result based on contract changes• Subject matter expert on internal systems, trains teammates internationally• Responsible for renewals and acquiring POs

Greater Grand Rapids, Michigan Area

Problem solve with customers on the coverage that is needed for critical and out of warranty equipment.

Grand Rapids, Michigan

WHAT I DO-Connect IT professionals in Florida to time & cost-saving solutions.HOW WE CAN HELP -Nationwide multi-platform (hyperlink to supporter products) service -Provide flexible agreements for IT hardware maintenance -Professional services including old equipment buyback, data center relocation, OS support, hardware sales, and virtualizationHOW WE DO IT DIFFERENTLY -30-60% cost savings -Locally stocked parts -Onsite engineers nationwide -Complimentary asset management and warranty tracking -Live customer support with guaranteed 30 minute call-backs from local engineer

Grand Rapids & Grandville

Teaching Pure Barre not only feeds my love of public speaking, it also provides community and lifestyle support.

Enhancing marketing efforts, for the purpose of driving first time visits to the studio.In-studio and community events coordination: developing ideas, create contacts and opportunities, to create greater brand awareness in the community.

Chapel Hill

Each event is fast paced and ever changing!I was responsible for remedying discrepancies and checking details between the kitchen, event coordinator, staffing manager, and client. My focus at each event was on the clients' expectations and the efficiency of my team.

Hope College

Oversaw seven committees involved in campus activities.Booked all performers from the National Association of Campus Activities, and attend all shows and events hosted by the Social Activities Committee.Responsible for an annual budget of over $100,000 and secured funding for the following school year.

Holland, Mi

Achieved all set sales goals while providing outstanding customer service.Pushed products while identifying with individual customer requirements and preferences.

Rogers Park, Chicago, Il

Recruited local business owners for participation in the SweetPerk neighborhood discounts app.Created marketing materials and strategy for SweetPerk.Updated app with accurate and attractive descriptions of local businesses and their discounts.

Holland, Mi

Oversaw all logistical aspects of special in-house programs and events which brought professional performers from NACA.Coordinated with visiting performers to serve as their host on campus and provided introductions at the start of each show.

Bachelor Of Arts, Communications

Activities and Societies: Lambda Pi Eta Natl. Comm Honors Society Nykerk 2009 Orator, 2011-2012 Coach SAC YoungLife

Diploma