Cara F. Email & Phone Number

Remote

- Provide empathetic customer support, getting to the root of their issue/need, and sharing creative solutions pertaining to their unique business.- Submit customer and personal feedback to help improve our products, guides, and internal processes.- Support team by providing guidance with questions, shadowing, mentoring, and maintain a connection.- Keep up to date with policies/procedures, product updates, and announcements within several communication channels.- Work with Developers/QA team on new features and report findings to Jira from scripted or exploratory testing.

Remote

Remote

- Provide fast, accurate, human support to our customers via email; averaging 8.09 pace with 94.6% smiles.- Work sidetrack with Quality Assurance team to test specific features and perform regression testing to identify and report bugs to help improve our products.- Submit personal and customer feedback from majority of customer interactions.

Remote

- Designed "Week At A Glance" menus as well as created "Daily Menus" each month as needed.- Completed data entry quickly and accurately.- Provided remote support as needed with additional communications.

Honey Brook, Pa

- Performed as the go-to help desk for daily needs of customers, residents, vendors, and the Culinary Services team.- Supported staff development by coaching fellow team members quarterly to attain personal and professional goals, as well as created a peer mentor training program and three team member recognition programs that improved team member retention.- Assisted all three units (Health Care, Residential Living, and Grab and Go) with onboarding, training, scheduling, biweekly payroll, and any other special projects that needed some creative problem solving.- Served as a member of the “Passport to Health” committee, provided input, and learned answers about health insurance programs to share with my fellow team members.- Supported Cura Manager with accounts payable and served as a backup for completing financials in her absence.- Designed and distributed monthly menus, specials, “The Epicurean” quarterly newsletter, brochures, and other communications or advertising materials for Culinary Services team via email, mail, telhai.org, and Channel 965.- Participated and facilitated meetings to brainstorm, problem solve, communicate ideas, and kept minutes.- Maintained and ordered office supplies, address equipment errors, and acted as go-to for computer program questions.- Daily office tasks included data entry, budget tracking, organizing records, and filing diet communications.

Bethel, Ct

- Provided a memorable experience with above and beyond customer service in person or over the phone.- Assisted customers by identifying their needs and selling them the appropriate products.- Exceeded personal number of referrals, supported fellow team members, and ensured branch met quarterly goals.- Supported the “Train the Trainer” program by training new employees and assisting with others.- Maintained branch cash and managed the teller line during the supervisor’s absence.- Daily and weekly tasks included balance cash drawer, run checks, cash advances, and serve as second half to balance ATM, TCD, or TCR.

Newtown, Ct

- Created personal shopping experiences for our customers, and improved sales by arranging unique displays.- Efficiently delegated tasks and trained team members in groups or one-on-one guidance.- Maintained website with latest products, answered emails and phone calls, and placed phone orders.- Introduced store to new customers by designing newspaper and catalog advertisements.

Danbury, Ct

- Managed the workflow for an office of twelve – anywhere from making copies to training interns.- Assisted members and sponsors as first line of communication; answered phones and emails in a timely manner. - Performed accurate data entry averaging 75 wpm.- Increased membership and conference attendees by designing new advertisement materials.

Storrs, Ct

- Trained team members proper policies and procedures to keep dining hall clean and customers more than satisfied.- Developed training log to appropriately assign daily positions in order to run the dining hall proficiently.- Completed weekly payroll, maintained the monthly budget and schedules for over 75 student employees.- Hired and fired team members, provided general orientation, and implemented disciplinary program.