Rebecca Gibbons Email & Phone Number

New York, NY, US

Latham, New York, US

• Create strong business relationships with vendors and internal stakeholders; ensuring timely delivery and efficient service to our employees.
• Lead negotiations with vendors to deliver the best price and service to stakeholders.
• Manage the onboarding process for all new vendors; gathering information to set them up in our ERP system and issuing POs on a monthly,quarterly, and annual basis.
• Continue to develop and implement an efficient procure-to-pay process via Zip – currently handling 90 tickets a month with a team of two.
• Engage with our InfoSec, Legal, and FP&A departments on all agreements, work orders, and SOWs to ensure we meet proper requirements.
• Played a key role in launching our Amazon Business Catalog - this allows our employees to purchase hardware, office supplies, and office furniture to help them succeed in a remote environment.

Latham, New York, US

• Respond to complex inquiries from customers in a timely manner, including payment disputes, payment/credit application history, and billing holds.
• Collections – make calls and send out collections notices when customers are financially delinquent.
• Serve as an escalation point for priority issues.
• Provide feedback, support, training, and workflow management to the AR team.
• Create reports and various projects for the team to work on to reconcile customer accounts.
• Brainstorms and offers insight to create improvements to the billing & collections process.

Latham, New York, US

• Cash Application – process payments received over the phone/lockbox and assigning them to appropriate customers and invoices via NetSuite.
• Respond to varied inquiries from customers in timely manner, including the processing of change requests, such as address or contact information and questions regarding billing and payments.
• Collections – makes calls and sends out collections notices when customers are financially delinquent.
• Has taken the lead on various weekly and month-end reports.
• Brainstorms and offers insight to create improvements to the billing & collections process.

• Generate, edit, publish and share engaging content daily
• Interact with clients and potential prospects through Facebook and Instagram
• Answer comments and messages on platforms, as well as escalate messages to the master technician when needed.
• Promote and highlight what sets the company a part from local competition
• Use tools such as UNUM to ensure feed is flowing and captivating to the target market
• Update the website using WIX when needed

Albany, NY, US

• Created various forms of content, including website copy, job descriptions, blogs, social media posts, and more.
• Organized traffic data into monthly reports on Microsoft Excel using Google Analytics and Insights.
• Developed targeted ads for events and local publications.
• Implemented a new Instagram strategy; increasing their following by 40%.

• Processed all credit card and check transactions via retail site, email, and phone.
• Managed inventory stock, invoices, and packing lists for product distribution.
• Managed, processed, and receipted all POs and A/P & A/R transactions via Sage 50 Accounting.
• Communicated with customers regarding billing issues and resolved them in a timely manner.
• Increased online store sales by 40% via Google Shopping campaign.
• Created new company logo using Adobe Photoshop.

• Created and scheduled social media content on a weekly basis through Hootsuite.
• Wrote and proofread blog posts related to the music industry via Blogger.
• Handled phone-calls, studio scheduling, and welcoming clients.
• Responded and interacted with clients via social media.
• Curated weekly newsletters to send out to our subscribers via Aweber.

• Promoted/reviewed local music events
• Discussed new album releases/reviews/relative news
• Played alternative/indie music (often took requests from listeners via social media)

Brooklyn, NY, US

• Sent weekly social media content to international offices.
• Wrote weekly blog posts about current press placements.
• Sent top US influencers and stylists new product launches to review.
• Created and distributed holiday themed press packages.
• Executed and hosted a Spring themed blogger event with over 50 top NYC influencers.

• Updated weekly marketing plan.
• Uploaded daily and weekly content to Instagram and Youtube channels.
• Created Youtube lyric videos for Blues Traveler with iMovie.
• Curated a social media contest that gained 60 new Instagram followers.
• Gathered US college publications’ contact information for the in house publicist.

New York, NY, US

• Helped promote the band and their debut album
• Posted clippings of song previews on social media
• Handed out promotional post cards/temporary tattoos around New York

• Persuaded top 25 U.S. college publications to promote her recent book in theiradvertisements
• Created an allocation for advertising budget & schedule for ad release times

• Welcomed members and directed them to their reserved courts.
• Managed record-keeping of court times and payments.
• Handled customer concerns and resolved all scheduling conflicts.
• Substituted for missing players on the court when needed.

Bachelor'S Degree, Advertising And Marketing Communications

Education record