Cara Phillips Email & Phone Number

Work with Executive team to research and create client data reports, maintain and update daily, monthly, quarterly sales reports. Work with VP of Sales to prepare, launch, and report sales campaigns. Worked with internal teams to understand business needs, track, evaluate and report on impact of programs using multiple data sources. Plan, organize and manage aspects of industry trade shows such as NADA. Analyzed large datasets to identify trends, patterns and correlations for business insights. Created marketing material to send out in email campaigns and social media. Specialized in Hubspot and utilize for reporting, marketing, surveys and more. Optimized existing database structures for better performance on analytics tasks. Generated reports and obtained data to develop analytics on key performance and operational metrics. Developed and maintained databases, data systems, reorganizing data in a readable format.

Yorktown Va

Support and assist the OEM / WSP Manager on projects and relationships between LivePerson Automotive, CAO! and Certified OEM's that work with Shift Digital, Internet Brands, and Dealer.com. Also assist in RFP's, billing, tracking enrollments / cancellations, and audits for each OEM. Also assist the Regional Managers by supporting the sales team with OEM reports and material. I also have a full understanding with Designated Market Areas (DMA) and work strategically with Regional Managers to develop DMA's for each Account Executive. Responsible for creating material, dealer lists, reporting tools for all sales campaigns for the Account Executive team. Create training material and conduct meetings for campaigns. Continual tracking and working with sales team during campaign launches. Work on special assignments requested by VP of Sales and General Manager such as competitor and or market specific projects.

Norfolk, Virginia Area

I facilitated company training programs by performing the following duties: Train new collection representatives on the Fair Debt Collection Practices Act (FDCPA), collection software and collection techniques. Participate in soft skills training of management and one-on-one coaching with all PRA employees.I set up and maintain training facilities and related training materials; coordinate with Information Technology Department for automation upgrades, repairs and troubleshooting as required.Tought collection personnel how to develop client and customer account information, FDCPA, Fair Credit Reporting Act (FCRA), company policies and procedures related to collection efforts using established collection training methods, techniques, and ideas.Schedule and introduce presentations by staff members, employees and other speakers or presentations.Monitor, evaluate and report on progress of newly hired employees during the initial training period and employees who participate in advanced training program. Make recommendations for additional training or for separation from employment. Assists in developing training courses associated with the introduction of new products, procedures, or services or to upgrade skills for current employees. Provides coaching and mentoring sessions with employees for the purposes of developing competencies.Maintain accurate records of student performance and disciplinary action during the training period.Study and develop skills in use of better teaching and training methods.Participate in talent acquisition activities by conducting “talk offs” during interview process, as needed and scheduled.Participate in talent department meetings. Capture and share best practices during such meetings.Travel as necessary, to other sites for the purpose of conducting training or gaining competencies.

Represented Cox AutoMart.com by working with an average of 16 field offices to conduct extensive in-market work including product-focused training and creating sales and retention tools. Created sales and training materials for advertising representatives and managers, and conducted training seminars nationwide.Conduct sales calls with advertising representatives to present, close, and retain business for AutoMart.com. Developed relationships with field managers to help organize sales goals, trainings, and strategies for advertising representatives. Organized and participated in nationwide sales events to successfully launch new products: March 2008 – Miami Sales Event – Generated $8520.00 weekly revenue May 2008 – National Sales Event – Generated $332,000.00 weekly revenue Represented Automart.com at various trade shows and expeditions including, National Auto Dealers Association in 2007, 2008, and 2009

Represented Trucktraderonline.com and conducted sales presentations to business owners through power point and online demonstrations. Responsible for developing new business, as well as managing and up-selling existing clients. Developed strategies and marketing plans for specific markets. Represented the company at various trade shows and trained clients on extensive classified internet advertising. Provided after-sale support for clients.

Affiliate of a pioneering sales force that developed a yellow page directory in a transient market by prospecting and managing new clients. Worked on multiple projects and delivered them within timely manner. Consistently maintained goals, demonstrating focused sales effort. Executed all steps of the sales cycle such as generating leads, prospecting, research, proposal and campaign preparation, managing accounts, and follow up.

Contribute on a sales force where I closed 75% of all my obtainable accounts of a start up directory. Gained full working knowledge of the yellow page industry and as well as the local clientele. Developed new business and maintained current revenue in a lucrative environment. Worked on a revenue canvas at time of departure and stood within the top 25 percentile.

Worked alongside the Sales team and customers on a daily basis. Updated managers by consolidating, analyzing, and forwarding daily action summaries. Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers. Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.Forwards samples by entering request; arranging shipment; notifying customer.Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports. Updates job knowledge by participating in educational opportunities.