Carey Wright Email & Phone Number

United States

Remote First, Us

Remote First, Us

Analyze data to identify and forecast payments risk trends, conduct investigations to determine root causes and recommend data-driven solutions.Implement rules-based risk logic and create split tests for measuring impact; provide effective feedback on model performance. Build new metrics and monitoring systems for tracking program performance.Perform data studies and extract insights which can be leveraged to inform product decisions.Review high-risk transfers and accounts for potential fraudulent activity.Collaborate with cross-functional teams

New York, Ny, Us

Ownership of the full dispute case management process. Reviews all outstanding claims in a timely manner to meet Regulation E policies and internal SLAs. Communicate claim investigation findings to customers.File chargebacks and fraud reporting in accordance with payment network (Visa, MasterCard) rules.Review merchant representments and determine if they met compelling evidence thresholds; execute arbitrations when necessary.Initiates appropriate action to resolve disputes, ensuring potential financial risk to Current is mitigated.Respond to document requests and rebuttals, and communicate findings to customers.Liaise with our banking partners to investigate ACH disputes, file the appropriate paperwork and work with the customer to resolve the claim.

• Analyzed clients account transactions for fraud.• Utilized internal and external tools, social media and web searches to identify fraud threats.• Completed client requests to change credentials. • Identified fraud trends.• Documented fraudulent activity as evidence to be used in account closure decision and SAR filing.• Initiated closing procedures on fraudulent accounts.

Charlotte, Nc, Us

• Analyzed claims of fraud by clients in excess of $5k. • Resolved escalated issues.• Recovered clients funds from merchants.• Filed Suspicious Activity Reports.• Field calls from both internal and external contacts needing assistance with fraud.• Analyzed clients check deposits for fraud.• Analyzed clients credit worthiness submissions for fraud.• Developed, tested and created departmental procedures.

Charlotte, Nc, Us

• Verified clients account activity over the phone. • Closed and reissued compromised, counterfeited and stolen cards.• Placed security holds on ATM/Debit/HELOC/ELOC accounts.• Completed quality assurance audits on teammates interactions with clients.• Completed clients travel notification requests.