Carla E. Email & Phone Number

Hi! I'm Carla!I have a solid background in leading cross-functional teams and delivering complex projects on time. I possess strong negotiation and client relationship skills, resulting in lasting partnerships and added business value. Recognized as an inspiring leader over the past three years, I stand out for the motivation and trust I instill in teams, my mastery of agile frameworks, and the deep technical knowledge acquired as a QA, enhancing my rapport with teams.I hold a degree in Information Systems from UFLA and am currently pursuing a postgraduate degree in Leadership and Digital Transformation in the AI Era from PUC Campinas and PUC PR. I am certified as a CSM by the Scrum Alliance and CTFL by ISTQB.As a Delivery Manager, I coordinate a multidisciplinary team of 25 people. I prepare and present executive reports, conduct 1:1s with team members, lead Individual Development Plans (IDPs), manage conflicts, mitigate risks, and resolve blockers, including technical impediments.As Head of Quality and Agile, leading over 20 QAs and 5 POs, I conduct IDPs, deliver internal and external training, and establish end-to-end processes (Specification, Code Review, Unit Testing, BDD, Test Automation, release roadmap, and sprint templates, go-live, hypercare, documentation, KT and reverse KT).Skills and Competencies- Leadership and Team Management: Leading cross-functional teams, talent development, conflict management;- Project and Product Management: Planning and executing projects, agile methodologies (Scrum, Kanban, Lean, SAFe), digital product management;- Technical Knowledge and Innovation: Cloud solutions (AWS), software development, tools (Jira, Azure, Trello, HP ALM, Xray, Git, Jenkins, Robot, SoapUI), technologies (MySQL, PostgreSQL, Oracle, MongoDB, PL/SQL, AWS CodeCommit);- Communication and Collaboration: Effective communication skills, interdepartmental collaboration;- Analysis and Problem Solving: Data and metrics analysis, problem-solving.