Carla Macphee Email & Phone Number

Prince Edward Island, Canada

Charlottetown, Pei

Implementation, and overall management of key client projects with the goal of delivering every project on time, within budget and within project scope.

Charlottetown, Pe

• Assessed and documented project business requirements and project benefits and impacts of key stakeholders• Identified project risks and dependencies• Provided input and feedback to IT on conceptual solution and system requirement designs• Presented project status, assessments and recommendations to division executives utilizing Microsoft PowerPoint prior to each stage of the project (Development, Design, Launch, Warranty)• Performed user acceptance testing (UAT) prior to project launch• Updated or created methods documents for stakeholders• Coordinated operational readiness testing (ORT) post project launch• Oversaw change management activities including pre and post project launch communications to stakeholders and impacted employees, methods review, and training and support for team coaches• Provided level one support, monitoring and benefits/impact assessments post project launch

St. John'S Nl/Charlottetown Pe

• Assessed value of proposed projects to all areas of the Fulfillment (Sales, Order Management, Shipping/Receiving, Accounting. etc.), requirements of key stakeholders and benefits and impacts to key stakeholders• Identified project risks and dependencies• Performed project tasks and coordinated remaining tasks between other team members• Created and managed project documentation (i.e. project timelines, task assignments and status, action register, etc.)• Updated or created documents (i.e. User Guides, Quick Reference Guides, Process documents, etc.)• Managed project launch communications to stakeholders • Oversaw change management activities• Provided level one support and monitoring post project launch• Administered and customized SharePoint site (central repository for documentation and records i.e. Supplier Price lists, methods docs, customer/supplier contracts, etc.)• Tracked orders and month end target analysis/projections for Executive team (using MS Excel)• Assisted Order Management Center of Excellence (OMCOE) with month end activities (i.e. followed up with suppliers for order shipment info, copies of invoices, closure of PO and invoicing of customers in ERP system)• First level contact for employee business process enquiries• Worked closely with third party supplier to customize and develop ecommerce tool to accommodate Fulfillment quoting and order flow as well as customer requirements• Performed user acceptance testing (UAT) prior to launch of new ecommerce tool• Provided training to Sales, Customers and OMCOE• Ecommerce tool admin and user support: • Online demonstrations • Evaluated technical issues encountered by users then liaised with the technical resolution team • Created and maintained user accounts and customer information • Created and maintained customer specific product catalogs and pricing rules

St. John'S, Nl

Managed a team of 12-15 Order Management Representatives and headed project team to transition sales order entry, purchase order creation and inventory sku creation/management from several different teams into one centralized teamWorked with teams to understand and document processesInterviewed, selected candidates and trained new teamWorked with the Corp Business Process team and IT to assess and modify current policies, processes and systems to fit new order management structureProvided change management support for upstream and downstream teams impacted by the launch of the new order management structureAssisted Corporate Business Process team with Supplier relationship management

Saint John, Nb

Trained and supervised a team of six Purchasing Officers and provided updated training to all members of the team when processes were updated or new processes were introducedCreated and maintained process documents for the Purchasing department and user guides for the eProcurement toolUpdated policies and processes as well as developed new policies and processes necessitated by changes in the industry or within the company itself; worked closely with IT to determine, test and implement any required ERP system changesProvided eProcurement tool admin and level 1 support for both internal users and customersManaged supplier relations (i.e. issue resolution, performance assessments, etc.)

Saint John, Nb

Trained, coached, and first line of support for other purchasers in the departmentParticipated on the project team that developed and launched MITI/xwave's eCommerce tool (eProcurement 1.0)Provided eProcurement tool training for both internal users and customers and provided eProcurement tool demonstrations for potential customers

Saint John, Nb

Negotiated cost with suppliers and secured inventory to fulfill outstanding sales orders at the best price and availabilityCreated Purchase Orders for suppliers in the ERP systemRegularly reviewed open Purchase Order status with suppliers and updated the ERP system with the most current ETA information

Saint John, Nb

Responded to technology quotation requests from key corporate customersEntered Sales orders for accepted quotations into the ERP system (JD Edwards)Worked with the Purchasing department for order ETAs to provide to the customer

Bachelor Of Business Administration, Business Administration

Diploma